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Are People Stalling Your Ideas? Here’s What You Can Do

October 16, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

 

alarm clock

When you’re dealing with stalling behavior, using a sensitivity analysis or putting the burden of proof on the other person can help you break out of that stall and move your ideas forward.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

People Stalling Your Ideas

Some people aren’t comfortable directly opposing your idea, but they don’t want the idea to move forward. So what they do is they stall. They hope your idea just eventually dies. This person might seem really interested in helping you. They’re very interested in your ideas and your recommendations—a little bit too interested. Every time they interact with you they say how excited they are. They’re really eager to help you. Then they ask for more information. Then the next time they sit down with you, they ask for more information, and more, and more, and more. They’re using this as a stalling technique to prevent you from moving forward. But the way they’re doing it makes them look really helpful and supportive in the process.

To get past this dynamic, I like using a basic sensitivity analysis if people are bringing up concerns about maybe how many customers you might lose because of your idea. You might start drilling in and doing retention analysis and looking at historicals. But that is going to be a never-ending pool of analysis you need to do. Instead what you can do is say, “You know what, for this to turn into a bad idea we would have to lose a thousand customers. Does anybody in the room believe that this idea would cause us to lose a thousand customers?” If everybody in the room says, “There’s no way we would lose that many,” all of a sudden, that analysis this person is asking for is completely irrelevant and you can move forward.

Another technique I encourage people to use when you’re seeing this stalling behavior is putting the burden of proof on the other person’s plate. If they have to do work, suddenly some of their concerns aren’t as important to them. What that conversation can sound like is, “Hey, you know what, that’s a really interesting concern. I would love to see your analysis on that. When do you think you can have it done?” The person might say, “Yeah, it is really important and I’m going to go do the analysis and I’ll get it to you next week.” Well then it’s a big concern. More often than not, what I see is, “Well, you know that’s actually going to be complicated and I don’t really have the time to do that analysis. And you know, as I think about it some more, this really isn’t that big of a concern.” And then you’ve gotten past the stall.

Let’s imagine you have a chief financial officer who doesn’t like one of your ideas. They keep showing up to your meetings and asking a lot of financial analysis questions. You find yourself answering those questions every single time and getting them more data and more data and more data but they keep asking for more. A way to break out of this stall is to ask them to run the financials using their scenarios. That’s going to be a lot of work. They might just walk away from the situation. If they really do believe that these are big concerns, they’re going to do that analysis. If they don’t believe they’re big concerns and they’re just really trying to stall you, you might find that they walk away from it and say, “You know what, I guess the project can proceed from here. I’m not as concerned as I initially thought I was.”

When you’re dealing with stalling behavior, using a sensitivity analysis or putting the burden of proof on the other person can help you break out of that stall and move your ideas forward.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to navigate politics as a senior leader. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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3 Things You Must Get Right if You Want Happier Customers

October 14, 2024/0 Comments/in Books, Business Toolkit, Customer Service, Entrepreneur, Guest Blogger, Sales /by Trevor Jones

number 3

Customer loyalty takes just as much energy to build as new customer growth. Unfortunately companies spend too much time focusing on new customers and not taking care of the ones they already have.

Today’s post is by Noah Fleming, author of The Customer Loyalty Loop.

Most executives I talk to feel like they’re drowning in data and yet anyone and everyone within the organization is telling them they need more and more data! Do you ever feel overwhelmed with all the things you need to worry about, let alone the collection of “big data” with the belief that data might help you generate better customer relations, or a more loyal customer?

I’m going to let you in on a big secret. The companies and clients that I work with who are at the top of their games, or continuously increasing revenue are only really placing a concerted effort on three key areas. I’m going to warn you, there’s nothing ground-breaking here that you don’t already know, but how these companies are focusing on these areas might surprise you.

I’ll tell you until the cows come home that most organizations are too focused on the new customer at the expense of their existing customers, but I’m also a realist. The current customer is the beating heart of any great business, but you need new customers to grow. Anybody who tells you otherwise should be thrown from your office. Today we’re going to about new and existing customers.

The first area that these companies excel in is their uncanny ability to sell to their existing customers more often. I said sell, not just “market to,” and not just putting offers in front of them, but selling. You need the same level of gravitas and effort that is put towards new customer acquisition, applied to selling more to your existing customer base. That requires a customer retention process. Most businesses have a sales process but not a retention process. The best companies do.

I once heard an author and marketer say that all great sales and marketing is just about sharing your message over and over again. He might have been half right, once. A decade ago, maybe a quarter right. Now, it’s more like a tenth.

If you want to sell to your prospects and existing customers either the first time or the sixth time, then you need to get three things right. But you need to get them right, all the time and every time.

Awareness

Read more

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How to Handle Information Hoarders

October 9, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

top secret stamp

Information is power. Withholding it is how people can force themselves into a decision-making cycle or weaken your efforts to get things done.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

Information hoarding

Information is power. Withholding it is how people can force themselves into a decision-making cycle, or weaken your efforts to get things done. Without their information, your idea can’t move forward. Even worse, they might wait until the last minute to share information and show how bad your idea is. To counter these situations, make it public what information you need, and ask them to provide it. If they won’t provide it, tell them you’re going forward with what you have. This forces their hand. When they don’t provide the information, call it out.

I dealt with one client who was a vice president, and we were trying a cost reduction project for their organization. I was an external consultant at the time. I went to her and I said, “Hey I need this data to be able to make the business case.” She said, “Well I’m not really comfortable sharing that data outside the organization.” I pointed out that we had a confidentiality agreement in place and she still said, “Yeah I’m not really comfortable sharing that information with you.” So I worked on the project as best I could, but the steering committee meeting was going to be the next week. I went to her and I said, “Hey I really need that information to make this case.” And she said, “Yeah, I’m not going to provide it.” So I went back the next day and I said, “Here are the numbers I’m going to share with the steering committee.” And she said, “Well those are totally wrong.” “It’s the best I got without that data, so this what I’m going to present.” She then realized that the steering committee knew that she was the guardian of that information. If I went and presented an idea that was bad or with incomplete numbers, it was going to reflect on her. That situation then flipped her hand, and she provided the information I needed.

I know one other individual who was a senior vice president, and he saw an idea that publicly he was very supportive of. The person leading the project asked him, “What are your concerns?” And in that meeting he said, “I have these two concerns, and here’s how you can address them.” The person went off, they addressed the concerns, and they came back for the final meeting. When they presented their idea, this senior vice president threw out a huge objection right at the last moment, and it was based on information that he knew and nobody else did. Needless to say, the project stopped. This individual had to get that project back on track, and the way they did it was they went back to that SVP, they clarified what his concerns were, and they shared that information in that final steering committee meeting, but not before they had been embarrassed.

When you’re dealing with these situations, be rigorous about the information gathering efforts you’re putting in place. Do your stakeholder management. I like using a tool called a RACI matrix. RACI stands for Responsible, Accountable, Consulted, and Informed. What you do is you make a list of all the stakeholders, and you let people know the role they’re playing in the process. It tells people who’s providing what information to the project. It lets everyone know that these people are being consulted, and they have inputs into the process. Basically you’re putting them on notice that you’re telling everyone that they are providing specific information for that recommendation. When you go to present the idea, you can even ask this person who has the information to present that part of the recommendation. Involve them in the process. When you do that, they have to own it. They won’t want to present incomplete or inaccurate data in those situations.

Getting the information you need is how you’re going to advance your ideas and your agenda in the organization. When you see somebody holding back that information, make sure they’re put on notice, and people understand their role in how that recommendation moves forward.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to navigate politics as a senior leader. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How to Handle Passive Aggressive Behaviors

October 2, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

 

unhappy businesswoman

Passive aggression is challenging to deal with because it’s so hard to see until it’s too late.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

Passive Aggressiveness

Sometimes people will say they agree with you. They love your idea. They say they’ll do whatever you need and give you all the resources you need to move forward. Then, they simply do nothing and passively resist your efforts. They might not give the resources they commit to or take the actions they said they’ll perform. When you’re dealing with this type of behavior, get written commitments that are then shared and followed up on publicly.

I know one chief operating officer who was involved in a major cost reduction project. He didn’t like the program’s direction, but he had to look committed to it. Especially because it was the CEO’s top priority. The COO said he’d provide teams to do analysis. He said they’d contribute ideas for cost savings. But he always came up with other priorities and excuses for why his folks weren’t contributing time or ideas for the project. To look committed, he spun-up a bunch of meetings to try and drive the cost reduction effort forward. The problem was all those meetings did was waste time, create new work, and actually slow the project down. When dealing with the situation, the project manager sat down and got public commitments from this COO in terms of the time their teams would spend, and the ideas that the team was responsible for delivering. Those public commitments eventually got the behavior to change.

When you’re dealing with this situation, pay attention for patterns of failed commitments. Passive-aggression is hard to spot at first. So, by looking for where people are coming up short, it might be an indicator that you’re dealing with this type of behavior. When you’re dealing with it, get public commitments from this person in terms of resources. Also ask this person to provide public updates, so everyone can hear how they’re moving the project forward. And when there’s a shortfall in terms of a commitment, make them explain it. It’s not up to you to make excuses for them.

Passive aggression is really challenging to deal with because it’s so hard to see until it’s too late. By paying attention to commitments and seeing when people are falling short, it gives you an opportunity to call the behavior out publicly and get things back on track.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to navigate politics as a senior leader. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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Navigating Politics as a Senior Leader: Overcome Approval-Withholding Behaviors

September 25, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

thumbs up

When you’re dealing with somebody who’s looking to slow you down, be proactive about understanding the concerns and addressing them in a public forum.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

Overcome approval-withholding behaviors

Some stakeholders either won’t like your ideas or they don’t want you to advance your career in the organization. To slow you down, they’ll deliberately withhold approval for your ideas if they have a role in the decision-making process.

To get past this, ask for their concerns and do so in a public forum. You can do it in a meeting, or on an email where multiple people are cc’d. Ask for conditional approval to move forward with your idea. Say something like, “Are those all your concerns and if we address those concerns, and bring you the data, will you approve the idea?” You’re putting that person on record to say yes to your idea if you address their concerns. It tends to corner them into making a decision rather than constantly throwing out new objections to your idea.

I know one situation where the senior vice president didn’t want an individual in the organization to advance. She was constantly second guessing this person’s decisions. She threw out new objections every single day. This individual turned to using their staff meetings to discuss the concerns. During the staff meeting, he asked her, “Hey, I know you have problems with this idea. Can you tell me if those are your top two concerns?” The SVP said, “Yes, that’s what I’m worried about.” He then said, “Okay, if I come back to you with the data, and address those two concerns, will you approve this idea?” And she said, “Absolutely, that would be great.” A couple of weeks later, he came back with the data. He shared it in the staff meeting where everybody had heard her say yes a couple of weeks before. She had no choice in that moment other than to approve the idea.

When you’re dealing with this situation, actively seek out this stakeholder’s objections. If you avoid the person and avoid their concerns, they’re going to keep coming up with new objections to slow you down. Another technique you can use is to find ways to make your success their success. Ask them to be a sponsor of your project. If the project moves forward, it’s going to be good for them as well as good for you.

When you’re dealing with somebody who’s looking to slow you down, be proactive about understanding the concerns and addressing them in a public forum.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to navigate politics as a senior leader. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How do you deal with mental health issues when employees share that they’re having trouble in that area?

September 20, 2024/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How do you deal with mental health issues when employees share that they’re having trouble in that area?

  • I immediately refer them to company and medical resources that can help them 65.86%
  • I suggest they go speak with HR about resources available 28.29%
  • I avoid the conversation and hope it goes away 3.90%
  • I tell them those are personal matters that they need to figure out on their own 1.95%

Help your people access resources. It’s encouraging to read that 94% of you refer employees facing mental health issues to resources that can help them. If they’re coming to you and sharing that they’re having trouble, step up and help them. Overcoming the fear and stigma of admitting you’re facing a mental health issue is a tremendous step forward for someone and often a cry for help. For the 6% of you turning these people away or ignoring them, you could be reinforcing the stigma around mental health issues. The least you can do is refer them to a human resources colleague who will usually have immediate access to resources that can help the person. Mental health issues are no joke and they can carry life-threatening consequences if they’re not addressed. You owe it to your people to help them find the assistance they’re seeking.

– Mike Figliuolo at thoughtLEADERS, LLC

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Navigating Politics as a Senior Leader: Avoid Being Undermined

September 19, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

 

two women using laptops

Some people won’t have approval authority over your ideas, but they still seek to sabotage them nonetheless. Many times they’re doing this to advance their own interests.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

Avoid being undermined

Some people won’t have approval authority over your ideas, but they still seek to sabotage them nonetheless. Many times they’re doing this to advance their own interests. A lot of times these behaviors come from peers. When you’re advancing an idea, they throw every objection they can think of. They even proactively go and talk to other stakeholders to talk down your ideas. In some situations, they even speak poorly of you on a personal level.

When you’re dealing with these situations, remain fact based as you address their concerns in public. Bring forth your data. Let people know the logic behind your idea. That takes emotion out of the situation. If this person is campaigning against you, have a direct conversation with them. Let them know you’re aware that they’re speaking behind your back. Ask them to come directly to you with concerns instead of speaking to others.

I dealt with one of these situations personally. I was leading a big cost reduction project, and one of my peers was on the team. This individual shared personal text messages I had sent him with our COO. Needless to say, given the content of those text messages, our COO was not happy. They were not really flattering about the way he was participating in the project. The reason my peer shared this information with our COO is he was trying to curry favor with the COO and the CEO.

When I found out about this, I went directly to our COO. I apologized for the text messages. I said it wouldn’t happen again. I then sat down and had a very direct conversation with my peer. I asked him not to share that kind of information anymore. It was personal between me and him. Going forward, I tended to cut him out of the loop of information that I was sharing with other people, because I didn’t want to take the risk of him doing one of those end runs with another senior stakeholder.

When you find out someone is working at cross purposes to you, be fact based in addressing the concerns, and let them know you don’t appreciate the behavior. That’s one of the best ways to get that behavior to stop.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to navigate politics as a senior leader. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How Covid Changed Leadership Forever

September 16, 2024/0 Comments/in Books, Business Toolkit, Career, Communications, Guest Blogger, Innovation, Leadership, Strategy /by Trevor Jones

 

man at window

Leadership is entering a new phase. Covid changed everything. If there were divisions before, now they are wider than ever before. The resulting world is now in recovery.

Today’s post is by Chris Lewis, author of The Silent Rebellion. 

Leadership is entering a new phase. Covid changed everything. If there were divisions before, now they are wider than ever before. The resulting world is now in recovery.

The pandemic opened up the gaps between continents, countries, companies and colleagues. Everywhere people were separated. Sometimes this was physical between young and old. It was also separation by profession. If you were a doctor or a builder, you had to continue the best you could. Consequently, they died at twice the rate of other managerial professionals.[i]

The gaps between young and old, rich and poor, black and white, healthy and sick were all exacerbated. Covid triggered a deep response in humanity. One of the great problems was that it created a sense of helplessness. People were often sitting at home bombarded with bad news. They wanted to do something. When the UK’s National Health Service set a target for 250,000 volunteers, it was overwhelmed with the response. 750,000 people applied.

My colleagues were no different. At the height of the division in January 2021, we decided there was something we could and should do to help. It had to involve all of us and it needed to be something local or personal. Using the thousand points of light principle, we decided that we would ask every one of our colleagues to reach out to a community cause that meant something to them. We would arm them with a minimum amount of US$1,000, then add onto to that agency services, connections and resources. The net result was an explosion of energy and an extraordinary concept was born – that of employee-directed philanthropy.

Since then, the Team Lewis Foundation has helped over 2,000 causes all over the world. In so doing, we have found some of the most inspiring, most dedicated and most resourceful leaders. These are not the leaders we hear normally about. They don’t usually even describe themselves as leaders. They serve a community and are as happy getting the coffees, driving a minibus, or making the sandwiches. Their impact though, during Covid and beyond, has proved to be the margin of victory, sometimes even of existence. These people really are making a life or death difference in their communities.

So, we wrote a book about them. The Silent Rebellion points out that leadership is not about just making money, it is about something more. Money is a bit like manure. Lots of it piled up can smell bad. Spread it around a bit, it can do some good. It needs to be remembered that when such divisions are created, it’s not just leadership that’s questioned, it’s the very system itself.

Every survey points out that the younger generations of job-seekers are attracted to an organization’s values. This is a necessary, but not sufficient feature, so we added a bonus of the same amount to anyone activating their cause. The only criteria that we insist on is that the recipient must be a recognized, authorized, documented charity. In America this is a 501c (3) charity. This means that our colleagues can nominate a cause of the left or the right. It can be environmental or equality-based. It can be about welfare either for humans or animals.

This also has an important implication for senior leadership. In these days of business and political cross-dressing, politicians behave like business people and business people like politicians. They seem to want to have a position on every political issue – environmentalism, equality, identity, you name it. This is dangerous for many reasons. Firstly, business people are terrible as politicians. Just look at those who have tried it. Secondly, business colleagues are rightly skeptical of top-down schemes designed to make them look good. They’ve seen too many examples of corporate pink-green-blue-washing. Finally, it’s also not what all shareholders want. Of course, shareholders are as diverse as colleagues. Seldom are shareholders pleased with a one-size fits all approach.

Not only is trusting your colleagues with channelling funds more effective, it is also more interesting. Some of the causes revealed by their interests, illuminate their characters and potential. Above all else it reminds you that you work with colleagues who are often inspiring, interesting and emotionally stimulating.

[i] https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/causesofdeath/bulletins/coronaviruscovid19relateddeathsbyoccupationenglandandwales/deathsregisteredbetween9marchand28december2020

the silent rebellionChris Lewis is co-author, with Inez Robinson-Odom, of THE SILENT REBELLION: Becoming A Modern Leader. Lewis is founder of TEAM LEWIS; Robinson-Odom is Vice President of Professional Development.

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

 

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How often do you find yourself in the middle of disagreements between your team members?

September 12, 2024/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How often do you find yourself in the middle of disagreements between your team members?

  • Never. They resolve things on their own 23.53%
  • Sometimes. They put me in the middle of the toughest issues 64.71%
  • Regularly. They pull me into many disputes between them 10.59%
  • All the time. They involve me in every little dispute they have 1.17%

Stay above the fray. Most of you (88%) report being able to stay out of the middle of disagreements between your team members. And hopefully for the times you do get dragged into it, you’re coaching them on how they can resolve it versus giving them the answer or resolving it yourself. It’s a great use of your time to teach your people how to resolve conflict. It’s a lifelong skill that they’ll carry through the rest of their professional career. If you’re struggling with being put in the middle, try coaching your way out of it. Ask them “what are some possible ways you can solve it? What options have you already tried? Why didn’t they work? How might you try these new resolution options?” Have them think through the issue themselves rather than being an enabler and giving them the answer. You’ll both be happy that you took this approach when they learn to resolve things on their own.

– Mike Figliuolo at thoughtLEADERS, LLC

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Navigating Politics as a Senior Leader: Coping with Aggressive Behaviors

September 11, 2024/0 Comments/in Business Toolkit, Communications, Leadership, Project Management, Strategy /by Trevor Jones

angry businessman

People can behave poorly either in private or in public. This ranges from temper tantrums to intimidation and bullying. Use this approach to diffuse aggressive behaviors.

Every organization suffers from some level of political intrigue. Whether it’s hoarding of resources, manipulative tactics, or passive aggressive behavior office politics distract your organization from getting things done. It also makes time at the office stressful and discouraging. Ignoring these dynamics can create risk for you, but you can take a productive approach to dealing with common political issues.

Coping with Aggressive Behaviors

People can behave poorly either in private or in public. This ranges from temper tantrums to intimidation and bullying. These behaviors are designed to silence the target of their anger and scare others into giving them what they want.

To diffuse this aggressive approach, provide feedback and align with other senior stakeholders who can help diffuse the behavior. When you provide the feedback, ask for confidentiality. Provide feedback from meetings where multiple people were in the room so that feedback can’t be directly attributed to you. This person might want to retaliate. Share this feedback with a trusted executive or Human Resources. If the situation is happening with a very senior executive, most companies have an ethics line you can call. That information typically goes straight to the Board of Directors.

When you provide your feedback, be fact-based. Leave the emotion out of it. When you provide feedback, it might sound something like, “In this meeting this person said the following words.” Leave out the part about the way it made you feel. By providing fact-based feedback, you’re giving them something that they can act on. If the situation is happening in private and no one else is around, consider hitting the pause button when the person gets aggressive. End the meeting when they explode.

I worked with one CEO who would blow up quite frequently. When he did, it was usually because the team hadn’t thought of something. There was usually swearing involved. When it happened, we took an approach of saying, “You know what, we hadn’t considered that. You’re right, it’s something we need to think about. Let us look into it and get back to you.” The meeting was over. It was not going to be productive to continue the conversation.

I coach one chief operating officer who deals with a CEO who can be pretty volatile. When she deals with him and he explodes, she’s now taken an approach of saying, “You know what, I’m not having this conversation right now while you’re yelling at me. It’s not productive. I’m not going to talk to you when you’re this upset. So let’s stop the meeting now. We’ll go recollect ourselves. And we’ll get back together when we’ve calmed down.” That allows for productive issue resolution.

The bullying and aggressive behavior won’t stop until the individual gets clear feedback that the behavior is unacceptable. When you provide the feedback, be fact-based. And when the explosions happen in a one-on-one environment, it’s okay to hit the pause button and come back later.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Go directly to the course and start learning how to perform better in negotiations. The entire course is available at LinkedIn Learning. Enjoy!

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How competitive are the benefits offered by your organization?

September 5, 2024/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How competitive are the benefits offered by your organization?

  • They’re fantastic — they’re much better than other companies have 16.96%
  • They’re great — they’re better than most companies out there 35.66%
  • They’re average — we’re in the middle of the pack 31.74%
  • They’re weak — we lag most other companies’ benefit plans 11.73%
  • They’re horrible — I’m surprised people choose to work here 3.91%

Benefits can tip the scales. Most of you believe you have a solid benefits package (85% said average or better). When salaries stagnate and raises are hard to come by, you might find “poachers” coming after your best talent to entice them to leave your company to join theirs with the promise of higher salaries. While you can’t prevent this from happening and you likely can’t change your benefits plan, you can communicate all your organization’s benefits to your team members to help them see the bigger picture. If you’ve got a great benefits package, show them what they’d be walking away from (unvested incentives, length of service modifiers, accrued vacation and higher levels of vacation due to tenure, etc.). Painting a complete picture can help them realize the grass might not really be greener on the other side. For those of you with deficient benefits plans, communicate the impact of that situation to your leadership and benefits departments. Help them understand the impacts on recruiting, hiring, and retention efforts. If you help them see the “real” business cost of being stingy with benefits, they might consider improving your benefits plan.

– Mike Figliuolo at thoughtLEADERS, LLC

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6 Negotiation Techniques to Add to Your Playbook

September 4, 2024/1 Comment/in Business Toolkit, Communications, Leadership, Strategy /by Trevor Jones

number six

Your negotiation strategy can make or break a deal. Learning negotiation tactics is key to becoming a more strategic negotiator.

Over the years, I’ve learned some great negotiating techniques and tactics. I’d like to share them now.

The Invisible Man

The first is called The Invisible Man. You can use this technique when you’re in the heat of a deal and you don’t want to give an answer right now, or you don’t like the position that the other party is taking. You just say, “Well, I have to check with my colleagues before I can give you an answer.” That other party isn’t in the room, so you’ve pushed back the negotiation. You’ve bought yourself some time, and now you have the ability to go back to the other party and say, “I know you wanted a 20% discount, but I’ve spoken with my colleagues and the best we can do is 10%.” You’ve created an invisible authority that the other party has to negotiate against. Read more

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