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The Five-Step Business Problem-Solving Process

August 19, 2026/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

Rubiks cube

Have you ever had a business problem that you’re not sure how to solve?  This five step problem-solving process is a great place to start.

At one point, I worked with a financial services firm, and we had this really cool program that, when we first launched it, was doing really well, both from a customer standpoint and from a financial standpoint. The problem came up when, all of the sudden, the financial numbers started tanking, and everybody started freakin’ out. We didn’t know what was going on, and it was pretty important for me to solve it because it was a program I was responsible for. So given the complexity of that problem, I used the five-step problem-solving process, and the steps of the process are really simple and straightforward.

In the first step, you pin the problem. You define what the issue is, what the goals of the stakeholders are, what previous efforts looked like, and you come out of that first step with a really clear definition of what the problem is. You can’t just rush ahead into solving a problem if you don’t know what the issue is.

Next is identifying all the issues that could be contributing to that problem. A lot of times, at first glance, you may say that’s the issue, but you’ll find, if you go through the process from there, you’re really solving a symptom. So this step of creating a logic map helps you expand what all the possible issues are that are contributing to the problem from the first step, and what that’ll enable you to do is find the real root cause that you’re going to solve for.

The third step of the process is identifying your best guess. So once you have all those issues listed out, starting to identify small solutions that could solve each of those and then prioritizing your efforts because you don’t have time, I don’t have time to go out and chase every single one of these solutions. So this step is really about homing in on that’s the one solution that seems like it could be the biggest, and we’re going to chase that one first.

The fourth step of the process is taking that one idea, that one hypothesized answer, and then doing your analysis. If your organization is anything like the ones I’ve been part of, you need a lot of data and a lot of support to take these big ideas and prove your case. So this fourth step of the process is doing that analysis, getting that in-depth information to say yes, that’s really what’s causing this, and that is the size of the prize.

The fifth step of the problem-solving process is taking that answer, turning it into a recommendation, and pitching it to your stakeholders. You have to convince people that this is the right answer, and the resources I’m asking for to go out and solve it are resources you should give me because I’ve proven my case.

So with that financial services firm, we walked through that five-step problem-solving process. We found the root cause. We found what the issue really was, and it wasn’t what we initially thought, and we were able to prove that case with analysis, make the recommendation to our stakeholders, and make the required changes and financial performance turnaround, and everybody was happy with the result because we used that five-step process.

So as I go through this course, what I recommend is you pick a business problem you’re trying to solve. Pick something you haven’t been able to crack before, something that’s ambiguous and confusing, and then apply the five steps of the problem-solving process to your problem, and hopefully, on the back end, you’ll come out with a clear, concise recommendation that’s really going to be the solution.

Want to learn more about solving business problems? How about taking an entire course on it? Go directly to the course and start learning how to solve business problems. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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The Great Lie: Why Teams Don’t Exist in Business

August 17, 2026/2 Comments/in Books, Business Toolkit, Guest Blogger, Leadership, Strategy /by Trevor Jones

businessmen preparing to race

Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves.

Today’s post is by Larry Coval, author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).

I remember thinking how wrong he was. My boss had just finished an emotionally charged speech about how the team (him, me, my peers) could achieve the bigger goal. “Come on, team! We can do this if we all pull together!” So we’re clear, the bigger goal was his sales target for the quarter. Whether he made or missed his goal had no impact on us. We were all paid on our own performance against individual, quantifiable objectives.

There was a corporate-wide contest for the top 20 salespeople and I was determined to be among that group. Deep down, because we were competing for cash awards, I was kind of hoping that my “teammates” didn’t outperform me. I actually hoped they had some struggles, making my path to the top a bit easier.

Now, I generally liked my peers. But calling us a team? That was not the case at all. In fact, it couldn’t have been further from the truth. And everyone knew it.

Unfortunately, our boss always led that way. Team goals, team development, team performance. As a result, he never gave us any individualized coaching, development or career planning, so it should come as no surprise that people on his “team” struggled, some more than others. His ‘rah rah’ motivational speeches had zero impact on our performance. His egregious error was mischaracterizing what our collective really was. We were more like independent contractors than a team. A group of people who just happened to report to the same person and shared a Wi-Fi password.

So what actually makes a team a team? First, you must have a common goal. For instance, when your local fire department is called to go tackle a house fire, they have one goal. Put out the fire as quickly as possible with minimal loss of life and property. Nothing competes with it. Nothing distracts from it. Simple, clear, unifying. Try finding that kind of clarity in a Tuesday staff meeting.

Another defining characteristic of a team is the interdependency of the work and how each role must be performed successfully so that the other roles can do the same. The best examples of that come from sports. In football, each play has players in distinct roles performing unique functions and, for that play to be successful, each must execute their function adroitly. Even one player’s failure to do what is expected of them, run the wrong route, block the wrong player, deliver the ball late, can cause catastrophe. That’s interdependency. And it’s also another workplace fairy tale. A story leaders tell so you’ll see their goals as though they’re your own.

Maybe the most difficult thing about real teams to replicate in business is the idea of personal sacrifice for the greater good. My brain always goes to the men and women who wear the uniforms of our armed forces. Specifically, those specialized units like SEALs, Rangers, Delta Force. These people go on the most dangerous missions in the most daunting circumstances, and each one of them is prepared to make the ultimate sacrifice to ensure the mission’s success.

These distinctive things that we attribute exclusively to teams weren’t present in any of the business environments that I was exposed to. In almost four decades working at several companies in different roles and levels, I never saw it.

Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves. Interdependency? My success never depended on anyone else’s. It depended on me. Personal sacrifice for a common goal never came up. Not once. Not in a single meeting I ever sat in.

Just admit it. TEAMS DON’T EXIST IN BUSINESS.

And yet, everyone keeps saying we work in teams. It’s deception. Worse still, all the popular business leadership books have been written about teams. Their wisdom, their dysfunctions. The same goes for coaching programs, keynotes, and everything else the Leadership Industrial Complex has been selling for the last 30 years. Using the wrong unit of analysis has only set leaders up for failure.

So, it’s no wonder that the current state of the global workplace is so disheartening. And it certainly helps explain why the workplace survey data is as damning as it is. Gallup’s most recent data puts the global cost of disengagement at $10 trillion. DDI found only 29% of employees trust their manager. It’s because we’ve been taught to broadly lead the collective instead of focusing on each individual, enabling them to reach their performance ceiling. Yes, it’s more difficult. Yes, it means seeing each group member for who they are and what they can accomplish. And yes, it requires a reset on what makes a capable, effective leader. But it also has the benefit of being the right way to lead.

Leaders who coach and develop individuals well don’t get people quietly competing in a vacuum. Their people push each other’s performance bar higher, and real collaboration surfaces exactly when it’s needed, not because they’re told to be. That’s not a team. It’s something sturdier, and far more productive.

But the authors and keynote carnies know that style sells better than substance. So, it’s easy to see why the romanticized idea of ‘teams’ drowns out the fact that we actually work in groups. The word “team” evokes visions of the ‘Miracle on Ice’ or a ‘Band of Brothers (and Sisters).’ Saying “Go Team!” sounds better than “Go Group!” The word “team” just feels better. And even though they know it’s wrong, the Leadership Industrial Complex continues to sell emotionally theatrical words and platitudes instead of the hard, gritty words and skills that business leaders need in the modern workplace.

So maybe “group” doesn’t roll off the tongue like the other word or conjure up visions of your high school sports glory days. So what? When we use the right words and do the right things for our people, they’re significantly more successful. And so is the group. As leaders, what’s more important than that?

misled bookLarry Coval is a veteran executive with nearly four decades of experience leading organizations ranging from startups to billion-dollar operations across companies including AT&T, Global Crossing, and Cox Business. Throughout his career, he has transformed underperforming organizations, developed high-performing leaders, and built a reputation for challenging conventional leadership wisdom. He is the author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How robust is the mentoring culture in your organization?

August 13, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How robust is the mentoring culture in your organization?

  • It’s great — we have tons of mentoring relationships and opportunities – 11%
  • It’s good — you can enter a mentoring relationship with some effort – 28%
  • It’s marginal — building mentoring relationships takes a lot of effort – 37%
  • It’s poor — barely anyone is involved in a mentoring relationship – 24%

More mentoring is needed. Over 60% of you indicate the mentoring environment in your organization is less than ideal. There might not be enough mentors. There might not be awareness of the programs and resources you have. People may be reluctant to ask for mentoring. Mentors might not have the time or skill to provide mentoring guidance. Whatever the reason, you’re missing an opportunity. The future leaders of your organization need help navigating their careers. They want to know how to find new roles and build skills. Left to their own devices, they might struggle, get frustrated, and leave your organization for another that will give them those opportunities. Your best talent is the group that want and benefit most from a strong mentoring relationship. Find the time. Communicate the resources, Build your skills as a mentor and make yourself available. It’s one of the least expensive ways to develop the next generation of talent in your organization.

– Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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Scaling Up Your Business From Individual to Team

August 12, 2026/0 Comments/in Business Toolkit, Career, Leadership, Project Management, Strategy, Training /by Trevor Jones

 

growing bar chart

Know the different benefits and drawbacks of contractors and employees. Make sure you choose deliberately to drive the outcome you’re looking for.

When you want to grow your consulting firm, you’re probably going to have to bring on additional people. There’s only so much of you to go around. Make deliberate choices about whether the people you bring on will be contractors or employees. Ensure that individuals’ interests are aligned with yours.

If you’re going to bring on contractors, you don’t run into all the employment and tax issues and they’re going to be a more flexible workforce. The downside is they can leave suddenly and they don’t always share your personal interests.

If the people you bring on are employees, they’re dedicated to the work, but they come along with a lot of administrative issues you’re going to have to deal with. If you need someone who’s fully committed to building your firm but that person’s only interest is part-time work to supplement their income, you’re not going to be happy with that result. Ensure interests are aligned between you and the people you bring on.

A lot of times I get people who say they want to work with me, and we run a training firm. They’ll tell me, “Well Mike, when you can’t do the training session, just throw me that gig.” The problem is, I don’t need people for bandwidth to do the training. I need salespeople. That relationship won’t work out, so I have to hire different people.

I’ve chosen a structure where I have contractors. I don’t want to deal with the overhead. I don’t want to deal with the administrative issues. That’s great that I have contractors because I don’t deal with those issues. The downside is, sometimes I struggle to get my contractors’ attention and have them focus on building my business versus other interests they’re pursuing.

Know the different benefits and drawbacks of contractors and employees. Make sure you choose deliberately to drive the outcome you’re looking for.

Want to learn more about consulting? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning more about consulting. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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The High Cost of Leaving Workplace Culture to Chance

August 10, 2026/0 Comments/in Books, Business Toolkit, Communications, Guest Blogger, Leadership, Strategy /by Trevor Jones

 

office workers laughing together

Leaders often believe culture changes because of a new mission statement, a kickoff meeting, or a refreshed list of values. Those moments create awareness. Culture is shaped by what happens next.

Today’s post is by Natalie Johnson, co-author of Leading the Culture Journey: Elevating Everyday Actions to Create Extraordinary Workplaces.

Organizations don’t begin paying for a neglected culture when people leave. They’ve been paying all along. Most leaders recognize turnover as the most obvious cost of a struggling workplace culture. By the time talented employees resign, organizations have often been paying hidden costs for months or even years. They simply haven’t connected those costs to culture yet. The irony is that every organization already has a culture. The question is whether it was created intentionally or accidentally.

Culture is not a mission statement, a set of values on the wall, or an annual engagement survey. Culture is the way people relate with each other. It is reflected in everyday conversations, meetings, decisions, feedback, accountability, and the interactions that shape how work feels. Like an iceberg, turnover is only the visible top. Beneath the surface are the hidden costs organizations pay every day through the quality of the relationships between the people who stay.

The Hidden Costs of Accidental Culture

Turnover is often the first noticeable signal that something is wrong. Research from MIT Sloan found that workplace culture is a stronger predictor of employee attrition than compensation. Employees are often willing to leave higher-paying jobs if the everyday experience of work consistently diminishes their energy, relationships, or sense of belonging. By the time organizations begin calculating the financial cost of turnover, they have already absorbed months or years of declining trust, collaboration, and engagement.

Disengagement

Long before people leave, many stop fully participating. They contribute less discretionary effort. They stop sharing ideas. They avoid difficult conversations. They remain quiet during meetings because speaking up no longer feels worthwhile. Gallup estimates that low employee engagement costs the economy $8.9 trillion each year. Gallup also estimates that actively disengaged employees cost organizations roughly 18% of their annual salary in lost productivity.

These losses rarely appear as a line item on a financial statement, but behaviors are experienced every day through slower execution, reduced initiative, lower productivity, and missed opportunities.

Relationships

Every one of these costs points back to the same source. Relationships. Organizations frequently describe people as their greatest asset. A more accurate statement is that the relationships between those people are the organization’s greatest asset. Healthy relationships create trust, strengthen accountability, accelerate learning, improve collaboration, and make adaptation possible. When relationships become strained, every business outcome becomes more difficult to achieve.

3 Ways to Change the Patterns

The encouraging news is that culture isn’t mysterious, and it can be intentionally designed. And it doesn’t begin with another engagement survey, a company-wide kickoff, or a refreshed list of organizational values. It begins with everyday behavior.

1. One practical place to start is by translating organizational values into observable behaviors. Many organizations say they value trust, collaboration, accountability, or innovation, but employees are left to interpret what those words mean. When values remain abstract, they cannot be coached, reinforced, or measured. Instead, define values in behavioral terms.If trust is a value, does trust mean admitting mistakes quickly instead of hiding them. Giving honest feedback with care? Asking for help? Assuming positive intent before jumping to conclusions?

2. If collaboration is a value, does collaboration mean inviting input before making decisions that affect others? Sharing information proactively? Building on ideas instead of competing with them?

3. Once values become observable behaviors, they become teachable and measurable. The next step is consistency. Values shape behaviors. Repeated behaviors become group norms. Group norms become culture. Every team develops norms, whether intentionally or accidentally. People learn what is expected by watching the people around them. Who speaks during meetings? Who remains silent? Are questions encouraged or discouraged? Are mistakes treated as opportunities to learn or reasons to assign blame? These everyday patterns become “the way things are done around here.” Changing culture means intentionally reinforcing the behaviors that represent the desired culture until they become the team’s new normal.

Leaders often believe culture changes because of a new mission statement, a kickoff meeting, or a refreshed list of values. Those moments create awareness. Culture is shaped by what happens next.

The meeting. The feedback. The difficult conversation. The recognition. The apology. Every interaction either reinforces the culture you want or strengthens the accidental culture you never intended to create.  The opportunity isn’t simply to reduce turnover or improve engagement. It is to intentionally create a workplace where people trust one another, contribute fully, learn continuously, adapt confidently, and perform at their best.

leading the culture journey bookNatalie Johnson is a cofounder of Vidl Work. She oversees business development, partnerships, strategy, and innovation while working with clients on keynotes, consulting, training and coaching. With more than 30 years of experience in human performance, resilience and leadership, she brings a deeply practical and human-centered approach to culture change. Natalie holds a master’s degree in Wellness Promotion and is an industry recognized Performance Coach sought-after keynote speaker, Certified Dare to Lead™ Facilitator and Wellcoaches® Certified Coach. Her first book, Leading the Culture Journey: Elevating Everyday Actions to Create Extraordinary Workplaces, with Vidl Work co-founder Rebecca Johnson, will be released August 4.

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How do you feel when you have a week with no scheduled meetings?

August 6, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How do you feel when you have a week with no scheduled meetings?

  • Amazing! I can get work done and not be pulled in all directions – 56%
  • Terrified! What am I going to do with all that open time? – 5%
  • Wait…you guys have weeks without meetings? – 38

Protecting your time. While I know having a week without meetings can seem like a fairytale, don’t dismiss it out of hand. While you may not be able to engineer five clean days on your calendar, ask yourself if you can protect at least two or three. Take charge of your availability. Instead of letting people select times to meet, ask them for windows they’re free then schedule meetings when it’s best for you. Batch your meetings and try to put them all on the same day. Place work blocks on your calendar and only cede that time if you have no other options. While it takes some effort beyond being a simple “invite accepter,” you’ll find it’s not as hard as you might think to carve out time for yourself where you can focus on getting actual work done.

– Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How to Stay Connected with Clients

August 5, 2026/0 Comments/in Business Toolkit, Career, Communications, Leadership, Strategy /by Trevor Jones

two businessmen talking over coffee

Learn the dos and don’ts of staying connected with clients as a consulting professional.

Client relationships are the lifeblood of your business. Be deliberate about maintaining them. Regular contact will keep you top of mind. Beware of excessive contact. They’re going to ignore you or block you if you’re in their inbox too much.

Find excuses to reach out to them like, “Hey, I read an article and I thought of you.” Or “I heard about a cool new technology and I thought you might be interested in it.” Send these notes and leave it at that. Don’t try and sell during those interactions. They know you eventually want to sell them something. Just focus on being helpful and good things are going to come.

I have one client who has had a great relationship with me over the years. Every once in awhile I’ll see something that I think would be interesting to him and I drop him a note saying, “I read this, I thought of you.” And he always writes back and says, “Not that you’re trying to sell me something.”

He and I both know the deal here, but I’m trying to be helpful and I stay top of mind. So anytime he has a need that my firm can fill, he’s going to call me first.

Some reasons you might wanna reach out to connect with your clients and prospects include things like:

  • You have a new service offering and they might be interested in it
  • You know a candidate who might be a great fit for their organization
  • Or maybe you read an article about a topic they’re interested in

I tend to stay away from personal stuff when reaching out. Things like anniversaries or kids’ birthdays can get a little bit tricky. It can get very awkward if you congratulate somebody on their anniversary only to find out that they were divorced recently.

Try to keep your outreach focused on professional topics. Articles about topics they might find interesting, new technologies, new books you’ve read, those are all perfect excuses to reach out to a client and reestablish that relationship.

Want to learn more about consulting? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning more about consulting. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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Create a Generational Business for Your Family

August 3, 2026/0 Comments/in Books, Business Toolkit, Entrepreneur, Guest Blogger, Leadership, Strategy /by Trevor Jones

family in an office

Terry Conway shares his advice for operating a generational business.

Today’s post is by Terry Conway, author of Business is Simple: From A Family Cottage Business to World Processing and Markets.

I’ve always admired generational companies.  There is a certain bond among the family shareholders; they pull together to preserve family values. Family shareholders have a certain enthusiasm about caring for their enterprise and seem determined to continue its success. In a word, they are proud. I thought to myself, “If ever own a business, it will focus on longevity.” Before that dream day comes, I need to figure out what it takes to make a generational company work.

Whenever an opportunity existed, I asked, “How did your family make it work for generations? What problems were overcome?  What advice do you have?” Proven leaders had won the battle for generations. Their advice was pragmatic with clear dos and don’ts.

The ownership did come, and on the first day I assembled my curious associates. My presentation was short – I’m all about trust as the cornerstone of everything we will do, and our overriding principle is longevity. I’m in it for the long haul. There will be no shortcuts. We will be the best no matter how long it takes!

Now was the time to make a generational plan work.

1. Protect against estate tax shock

One advisor had some strong words. “Why let your life’s work be gobbled up by onerous estate taxes? There is no guarantee that your family will have the funds to pay estate taxes. Without planning a sale will be inevitable and could result in just a few dollars left over for the family. You must make plans now before your enterprise gets too valuable. Procrastinating could evaporate most of what you’ve worked for.

My tax advisor suggested a variety of plans including gifting non-voting shares to so called “100-year irrevocable trusts” where the estate tax would not become due until existing generations has passed on, approximately 100 years, and keep the percentage of voting shares low as they would be subject to estate tax. There were other suggestions such gift programs, preferred stock, and life insurance.

2. Restrict ownership to family bloodlines

Every generational owner emphatically gave me the same advice – whatever you do “restrict ownership exclusively to the bloodlines of the original owners.” Bloodlines in this context means limit stock ownership and subsequent sales to direct decedents of the founding generation. No wives or husbands of direct descendants. No family members outside the bloodlines who had become company executives. No adopted family members. No exceptions.

That policy seemed harsh at first. The advice was “you’ve got to protect yourself.” Divorces and poor performing executives outside the bloodlines can create costly and unusually long delays to resolve. Price per share is almost always in contention when the board seeks an involuntary buyback from shareholders outside the bloodlines. “A divorce brought our company to the brink of bankruptcy,” one owner told me.

3. Focus on business first

“Business first” is the battle that must be won every day. One saying I heard was, “When business is first there’s enough for all family shareholders; when the business is not first there is never enough for any shareholder.” It did not make sense at first until I understood that some families have long-term financial needs. Who decides the necessity for some and not others? My solution was a shareholder redemption plan, subject to board and lender approvals, that allows for redemptions in exchange for dilution of ownership.

I noted that every generational change needs a well-regarded leader to operate the business as a professional enterprise, keep the family focused on business first, and balance family needs with a board approved dividend program. The board, as part of its responsibility for succession planning, needs to develop such leaders.

4. Governance

To keep “business first,” I started with a combination of outside board and family members, including an all-important compensation committee. I kept hearing that directors prefer small boards because they want a chance to engage in meaningful discussions with management and family owners. “Limit your board to five members with two insiders who are working in the business and three outsiders.” Another advisor added, “I like outside directors to be active or retired CEOs with experience in your industry. They have the best perspective.”

5. Share the vision

How does a multi-generational vacation or family camp fit into a company’s longevity plan? It provides a relaxed environment that fosters communication among stockholders in a fun-filled environment, develops more interest in the progress and prosperity of the family enterprise, and, most importantly, builds relationships of trust that every family and family company will need someday.

6. Plan early

Early planning provides a generational enterprise with a better chance of working.  Later, it may not be the best option for the family to continue, but it’s an option that may be the best choice.

Looking back after 25 years

The early plans worked out. We’re still enjoying the benefits of a generational company.

conway bookTerry Conway acquired sole ownership of Handy Seafood in 1981 and built the small cottage business into a prominent multinational brand with sales reaching $60 million in 2024. He has been Executive Chairman since 2016, when he transferred voting control to his five adult children. He lives in Salisbury, Maryland, on the Eastern Shore with his wife of 63 years. Since his recent retirement, he is Executive Consultant to the Board. For more information, please visit www.terryconway-bis.com.

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Which dynamic best describes your organization’s approach to written communications?

July 30, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: Which dynamic best describes your organization’s approach to written communications?

  • We focus purely on the message and don’t worry about the aesthetics around it. – 31%
  • We balance our focus on the message while putting a lot of work into aesthetics. – 51%
  • We focus mostly on aesthetics of the communication and worry less about message. – 18%

Form over function? 69% of you report putting substantial effort into the aesthetics of your presentations – sometimes to the detriment of the actual content or message (18%). This is an alarming response. Sure, you can make presentations look slick and beautiful with high-resolution photos, AI-generated images, and complex graphs but if your audience doesn’t walk away with a clear message, all that effort at creating an elevated design environment is wasted effort. You’ve wasted your time and theirs. Start with the message. Have a clear, concise action you want them to take and explain the benefit they’ll receive from doing so. They don’t care why the action benefits you. They want to understand the benefit to them. While this may leave less time for beautifying slides and making them “slick” it gets them to take action. While a visually “boring” presentation doesn’t seem cool, getting the audience to do what you want them to do is the coolest outcome you can hope for.

– Mike Figliuolo at thoughtLEADERS, LLC

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Navigating Passive Aggressiveness as a Senior Leader

July 29, 2026/0 Comments/in Business Toolkit, Career, Communications, Leadership, Strategy /by Trevor Jones

 

two men talking in office

Passive-aggression is really challenging to deal with, because it’s so hard to see until it’s too late.

Sometimes people will say they agree with you. They love your idea. They say they’ll do whatever you need and give you all the resources you need to move forward. Then, they simply do nothing and passively resist your efforts. They might not give the resources they commit to or take the actions they said they’ll perform. When you’re dealing with this type of behavior, get written commitments that are then shared and followed up on publicly.

I know one chief operating officer who was involved in a major cost reduction project. He didn’t like the program’s direction, but he had to look committed to it. Especially because it was the CEO’s top priority. The COO said he’d provide teams to do analysis. He said they’d contribute ideas for cost savings. But he always came up with other priorities and excuses for why his folks weren’t contributing time or ideas for the project. To look committed, he spun-up a bunch of meetings to try and drive the cost reduction effort forward. The problem was all those meetings did was waste time, create new work, and actually slow the project down.

When dealing with the situation, the project manager sat down and got public commitments from this COO in terms of the time their teams would spend, and the ideas that the team was responsible for delivering. Those public commitments eventually got the behavior to change.

When you’re dealing with this situation, pay attention for patterns of failed commitments. Passive-aggression is hard to spot at first. So, by looking for where people are coming up short, it might be an indicator that you’re dealing with this type of behavior.

When you’re dealing with it, get public commitments from this person in terms of resources. Also ask this person to provide public updates, so everyone can hear how they’re moving the project forward. And when there’s a shortfall in terms of a commitment, make them explain it. It’s not up to you to make excuses for them.

Passive-aggression is really challenging to deal with, because it’s so hard to see until it’s too late. By paying attention to commitments and seeing when people are falling short, it gives you an opportunity to call the behavior out publicly and get things back on track.

Want to learn more about navigating politics as a senior leader? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to develop your leadership philosophy. The entire course is available at LinkedIn Learning. Enjoy!

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The Importance of Paid Leave

July 27, 2026/0 Comments/in Balanced Lifestyle, Books, Business Toolkit, Career, Guest Blogger, Leadership /by Trevor Jones

 

mother with baby in a stroller

Learn the benefits of paid leave and how men and women can create a more equitable workplace together.

Today’s post is by W. Brad Johnson, PhD and David G. Smith, PhD, co-authors of FAIR SHARE: How Men and Women Can Create a More Equitable Workplace Together (HBR Press, June 30, 2026).

From World War II through the end of the twentieth century, the workplace was increasingly composed of women. Labor force participation rates for women peaked at the end of 1999 at 60.2 percent. By the end of 2024, women’s labor force participation was slightly lower at 57.3 percent, while the participation rate for men was 67.9 percent. Since the mid-twentieth century, changing attitudes about gender roles—including the acceptability of women working outside the home, increased levels of education for women, and technology-facilitated changes in the demands and skills required in the workplace—there has been compelling economic motivation for both women and men to engage in the workforce.

With more women and mothers in the workforce, we would expect a rebalancing of unpaid work at home, especially caregiving. However, in dual-earner couples and even those where women earn more than their husbands, women are doing two more hours of caregiving and three to four more hours of housework each week than their partners. The proverbial “second shift” lives on.

Here’s the good news: when fathers have equal access and take paternity leave for durations similar to mothers’, women are more likely to stay in the workforce and their earnings increase faster. And leave-taking fathers are more likely to retain shared childcare responsibilities and increase their housework—long after paid leave ends—which can indirectly improve mothers’ employment outcomes. The personal, relational, child development, economic, workplace, and societal impact of gender equality in paid leave is far-reaching and presents an incredible opportunity. When fathers have paid leave access and use all of it, there is a systemic economic impact on women’s earnings and careers, family budgets, business profitability, and national productivity.

So, how are we doing when it comes to gender-fair paid leave? Currently, only one country in the Organisation for Economic Cooperation and Development (OECD), among thirty members, doesn’t offer any statutory paid family leave; you guessed it, it is the United States (one of only six countries globally without national paid leave). In 2024 there were thirteen US states with paid parental leave, and outside these states, roughly 27 percent of employees had access to paid parental leave through their employer. Across OECD countries, the average paid paternity leave is 2.3 weeks, average paid maternity leave is 18.5 weeks, and average paid parental leave is thirty-nine weeks (parental leave in many OECD countries is the total combined amount of leave available to the mother and father). In the United States, women have access to an average of ten weeks of maternity leave and fathers, a paltry single week of leave. Because maternity leave is typically inclusive of the medical leave mothers need to recover from childbirth, it reinforces the need for fathers to be present for the baby’s and the mother’s care. The inequality doesn’t end with access to paid leave. While mothers in the United States report taking a median eleven weeks of leave, most fathers take a week or less, and 70 percent are back at work within two weeks. As Dawn Huckelbridge, director of Paid Leave for All, notes, “Paid leave isn’t a women’s issue, it’s not a social issue, this is an economic imperative. And it impacts men.”

Parental, maternity, and paternity leaves are a focus of much of the advocacy and policy work for caregivers as they support long-standing research on infant and maternal health. However, the supply of informal caregivers—unpaid individuals who care for family and friends—is shrinking, even as demand continues to grow due to an aging population and the increasing rates of chronic illness. This widening gap is driven by societal shifts such as more women participating in the workforce, lower birth rates, and families living farther apart. Roughly 45 percent of men and 56 percent of women identify as informal caregivers, and the top reasons reported for not doing more informal caregiving were financial strains and not being able to take time off from work. Generous caregiving leave is vital to the health and vitality of society and requires the commitment of organizational leaders.

Communicate the Benefits of Paid Leave for Fathers and Families

Inclusive leaders dedicated to a gender-fair workplace must become informed evangelists for the evidence-based benefits of equitable and generous caregiving leave. Although the health and wellness benefits of paid leave for mothers are well established, fathers who use longer periods of parental leave also experience positive and transformative outcomes. Fathers who identify more closely with being involved parents and partners take a more equitable role performing unpaid domestic labor, which has a positive impact on women’s participation in the labor force, wages and careers, and the family’s overall wellness.

Equal paid parental leave is the secret to creating real gender equity at work and at home. The following efforts are a few ways leaders can voice the benefits and opportunities to men in their organization.

Leverage Paid Leave for the Transition to Fatherhood

Parental leave helps expecting and new fathers transition to this crucial role. Ben Reyes, lawyer at Blank Rome LLP, shared that when taking his parental leave, his wife was ramping down from her five months of maternity leave. He used that time to transition their daughter away from breastfeeding to bottle feeding, developing new habits, and sleep training, so that they could have her ready for daycare at six months old. Reyes said, “My leave paved the way to do that. It was crucial to our family dynamic and plan.” Co-parenting with an infant while managing two careers helps dads develop planning skills and builds a foundation for full engagement in decision-making, and equitable distribution of domestic responsibilities moving forward.

Developing caregiver competence and confidence is another salient benefit facilitated by generous caregiving leave for men. Mothers connect to the child over the first few months, bonding and learning to understand the child’s needs in a way that creates caregiver competence and confidence. Brad Harrington, formerly at the Boston College Center for Work & Family, told us that “if the father never has solo time with children, that caregiver skill set won’t develop, casting mother and father into traditional gender roles and exacerbating career and wage plateauing for mothers due to longer caregiver career interruptions.”

Fathers who take extended parental leave share more fairly in solo care of children and care of sick kids, spend more time on domestic labor over the long term, and have a stronger sense of ownership and competency for parenting than fathers who do not take extended parental leave. The impact of men taking paid leave in the first year has positive ripple effects across children’s lives. And fathers’ proficiency at home during the first year equates to more time and flexibility for women to focus on their careers over time.

Talk with Men About Positive Health Benefits

Leverage the compelling research on health outcomes to motivate men to take all their paid leave. One of our favorite strands of research addresses the buffering effects of paternal paid leave on risks to their partners’ mental and physical health. When fathers take leave and lean in as full caregiving partners at home, mothers have better mental health trajectories, including greater overall well-being, lower stress, and fewer symptoms of depression. One study found that when fathers take parental leave, their partners were less vulnerable to postpartum depression and reported fewer parenting struggles. And the health outcomes don’t stop with mothers; there’s a lot in this for fathers taking paid parental leave too, including greater overall well-being, and lower stress and fatigue.

How about mapping caregiving leave and gender-fair parenting to better brain health? To better understand the research, we turned to one of the leading researchers in developmental psychology, Darby Saxbe at the University of Southern California, who said, “There’s evidence that father’s brains remodel from preconception across pregnancy and into the postpartum period in a way that supports greater efficiency in parts of the brain that are linked with social cognition and accurately imagining other people’s mental states. And there’s evidence that those areas are tied to stronger bonding with their baby.”

The benefits of paid leave extend to relationships with partners and children. Fathers who use paid leave reported improved relationships with their partners, an experience reciprocated by partners who report that the increased support maps to a stronger partner bond rooted in shared parenting during leave. There’s even evidence that this improved relationship connected to shared caregiving leave correlates to couples staying married longer. And don’t forget the opportunity for closer relationships with children. Caregiving time with children in their early years allows fathers to nurture a lasting bond with their kids. In one study on father-child relationships, paternity leave-taking was associated with children reporting higher parent involvement, father-child closeness, and better parental communication. Increased time for caregiving leave creates an opportunity to experience daily activities with children in those critical early months and years that echo in stronger father-child bonds years later.

Show Men How Leave-Taking Provides an Economic Boost

We love the health and relationship outcomes of parental leave, but let’s get back to the dollars and cents of paid leave within families. Nothing does more to reduce the family gender wage gap than paid parental leave. When fathers take on more unpaid work at home, enabling mothers to return to work and more rapidly, mothers’ wages improve. Research shows that for every month of parental leave a father takes, his partner’s income increases by almost 7 percent. In fact, paternity leave has a larger effect on mothers’ future earnings than maternity leave.

Paid parental leave for fathers improves household income as well as general family financial well-being. And when men share in taking caregiving leave, we see the maternal wall (aka, motherhood penalty) come tumbling down. When both parents utilize paid parental leave, it allows both partners to remain engaged at work and minimizes gender disparities in career progression.

The most gender-fair and forward-leaning employers are even creating positive indirect impact on employees’ partners. In our conversation with Molly Moon Neitzel of Molly Moon Homemade Ice Cream, she shared that the company has conversations with employees about Washington state’s paid family leave for men and women when they have a child, including how it will save their family money on childcare if the baby’s father also takes his full twelve weeks of leave. Moon Neitzel said, “This is a financial equation that benefits our employees. I hope there are a lot of men motivated to take parental leave because they’re partnered with an employee of our company, though not necessarily working for us.” We find this to be a terrific example of a company using its influence for the good of its employees.

fair share bookAdaptation from FAIR SHARE: How Men and Women Can Create a More Equitable Workplace Together (HBR Press, June 30, 2026). by W. Brad Johnson PhD and David G. Smith PhD. Johnson and Smith are the cofounders of Workplace Allies where they consult, research, write, and speak around the globe on the topics of allyship, cross-gender workplace relationships, and inclusive leadership. They are the coauthors of Athena Rising: How and Why Men Should Mentor Women (2019) and Good Guys: How Men Can Be Better Allies for Women in the Workplace (2020).

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The Four Aspects of Leadership

July 22, 2026/0 Comments/in Balanced Lifestyle, Business Toolkit, Career, Leadership /by Trevor Jones

Internalizing these four aspects of leadership is a great first step in developing your personal leadership philosophy.

When articulating your leadership philosophy, you need to think beyond the leader led diad. A lot of times we get focused on, “Well, this is how I interact with a person and that’s what leadership is about.” As a leader, you need to look at yourself more completely as an individual in a variety of domains. As I’ve looked at leadership and tried to be more complete in the thinking about it, there are really four aspects of leadership that I invite you to think about:

Leading Yourself

First is leading yourself. Where are you going? What’s important to you? What are your personal ethical standards? What are the beliefs that underpin how you’re going to interact with the members of your team?

Leading the Thinking

Next is leading the thinking. As the leader, you need to set the direction for where the team is headed. You need to articulate behavioral standards for what you will and won’t stand for from the members of your team.

Leading Your People

Next is leading your people, and we need to lead people as individuals. You can’t treat them as faceless cogs in the machine because that won’t inspire them or get the best performance out of them. Leading your people is all about understanding what their personal wants and needs are and what motivates them.

Leading a Balanced Life

The last aspect of leadership is leading a balanced life because if you’re burned out, you’re worthless to the members of your team. Additionally, as a leader, you set the tone, so you’re going to set an example on balance. Making sure that you stay in balance is important to making sure the team stays in balance.

Developing Your Leaderships Maxims

Now, a maxim is a principle or rule of conduct. Across these four aspects of leadership, you’re going to articulate your personal leadership maxims. A maxim is a short, pithy statement that serves as a reminder for how you want to behave. They need to be emotionally resonant for you. They need to stir up strong feelings because those strong feelings are going to drive you to behave in a certain way.

The maxim needs to be simple enough that you can explain the story behind it to the members of your team because you’re going to give them a window into what’s important and exciting and inspiring to you. It’s going to help them understand how you behave. You were in a situation previously that led to this set of feelings, and if you’re in a similar situation, you’re going to behave in that consistent manner. No buzzwords, no consult-o-speak, and they’re going to be a reflection of you at a specific point in time.

Your maxims should grow as you grow and have new experiences as a leader. In terms of where you can find your maxims, you already know all the answers. I’m just here to give you the tools to be able to pull them out. Maxims can come from situations where you interacted with somebody important to you. It can be a boss, a family member, or a coach who said something so profound and so inspiring to you that you say, “There’s real emotional resonance for me in that.”

Maxims can come from situations you found yourself in as a leader or a member of a team that really meant a great deal to you. Maxims are sometimes found in stories, in song, in poetry, in scripture, things that moved you, and you don’t even have to be sure why it moved you. It just did move you, and it became a fundamental belief that you have.

Maxims are all around you. You need to go back inside. Go back into your prior history and think about those situations that really meant a great deal for you. Then, create the trigger that reminds you of that situation or the phrase or the words that were actually used by that person who was meaningful to you. That phrase and that situation is what’s going to guide your behavior going forward. You’re then going to create your leadership maxims across all the aspects of leadership, and the sum of those maxims becomes your personal leadership philosophy.

Want to learn more about developing your leadership philosophy? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to develop your leadership philosophy. The entire course is available at LinkedIn Learning. Enjoy!

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