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When things slow down at work, what do you do?

September 10, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: When things slow down at work, what do you do?

  • I enjoy the peace and slower pace while it’s here – 22%
  • I fill the free time with projects I’ve been putting off – 69%
  • I spin up a bunch of new work to speed things up again – 8%

Taking advantage of the slowdown. Many of you get some much-needed rest when things slow down (22%). We all know it’ll eventually speed up so it’s a great idea to catch your breath during those natural lulls. For the 69% who tackle projects that have been on the back burner, that’s also a fantastic use of time. The one caution here is making sure you don’t fill all your available time with those projects because when things speed up again, you’ll be left with several projects in flight that may not get completed. Try taking a sequential approach to these projects. Pick one, focus on it, complete it, then assess if you have time for the next one if things haven’t sped up again. If you have time, tackle that next one in serial and repeat the process. By ramping up several of these projects simultaneously, you might fall into the trap of spinning up a bunch of work, overwhelming yourself, and being left with a bunch of unfinished projects.

– Mike Figliuolo at thoughtLEADERS, LLC

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How to Identify Rising Stars on Your Team

September 9, 2026/0 Comments/in Business Toolkit, Leadership, Project Management, Strategy /by Trevor Jones

gold stars

Rising stars are quick to understand their roles, they deliver outstanding results, and they require very little guidance.

Your team members who are in the upper right quadrant of the leadership matrix are your exemplars. One type of exemplar is your rising star. Rising stars are your future leaders. They’re eventually going to be taking over your role. These people require very little leadership capital investment, and they deliver great results. They’re typically quick to understand their roles, they deliver outstanding results, and they require very little guidance or assistance from you as they do their work. They actively seek out new growth opportunities.

There are some pretty easy ways to spot a rising star. First, they make a strong early impression. You put them in the role and they’re on their way. They’re dedicated, they have a strong sense of pride of ownership in their work. They quickly master their role and deliver high-quality results. They’re always seeking out new ways to improve their role, as well as pursuing growth opportunities to improve themselves. They volunteer and help out other people, and a lot of times people from other organizations are going to try and recruit these people away from your team.

I was very fortunate to have a rising star on my team at one point. I brought him in to run one of my business units. One of the first things he did was say, “Mike, give me a couple of weeks. I’m going to come back to you with the strategic plan.” Two weeks later, he came back with a very buttoned-up strategic plan that laid out the next three years, the major initiatives he was going to pursue, and the resource allocation for how he was going to get it done. He then went on to build very strong relationships with every member of his team, as well as the external business partners he worked with. I knew for this individual I could step back, not put in a lot of time and energy, and just get out of his way and let him deliver those outstanding results.

If you have a rising star on your team, make sure you spot them early and give them the space to grow and deliver the results that you expect.

Want to learn more about developing your team? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to assess and improve your strategic plans. The entire course is available at LinkedIn Learning. Enjoy!

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What is your biggest frustration with hiring processes?

September 3, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: What is your biggest frustration with hiring processes?

  • Too many interviews – 14%
  • Lack of communication and feedback from interviews – 30%
  • Unclear job requirements – 10%
  • Roles are posted just for show — they already have their person – 28%
  • Lack of visibility into open roles – 8%
  • Something else – 11%

Want to fill a role? Communicate! Almost 50% of respondents to this week’s poll cite poor communication as a major frustration with hiring processes. Whether it’s unclear job requirements, lack of visibility into open roles, or poor communication and feedback from interviews, it all boils down to how you’re communicating with candidates. Too many leaders see recruiting as a situation where candidates need to impress them to get the role. The thing is, you have to impress the candidate too. How do you look as a leader when you can’t articulate what a role requires? When you don’t provide feedback? When you don’t advertise open roles? Recognize candidates are assessing you as well to see if your role is something they’d find attractive. You’re sending signals whether you mean to or not. Failure to explain roles, provide feedback, and highlight growth opportunities isn’t a brand you want as a leader. That will make it harder to fill roles and the candidates who do take the role are likely settling because they have to take it. Put more energy into your communications during recruiting and hiring processes. You’ll get better candidates and build a better leadership brand for yourself.

– Mike Figliuolo at thoughtLEADERS, LLC

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Solving Business Problems: Make Assertions and Recommendations

August 26, 2026/0 Comments/in Business Toolkit, Career, Communications, Leadership, Sales, Strategy /by Trevor Jones

 

businessman presentation at whiteboard

No matter how good your problem solving is, if you can’t come up with a clear recommendation that’s compelling to your stakeholders, it’s all been for naught.

The last step in the problem solving process is coming up with a clear and concise recommendation. And I like to say you need to make assertions. Assertions are nothing more than facts stated to persuade.

I’ve used this method of making assertions with a telecom replacement project where we were going to replace all of the phone systems across our entire division. It was going to cost $4 million. That’s what I was going to the stakeholders asking for. I needed to make my case, so I put together my set of facts and my set of assertions to make that case and was successful in doing so. And you can do the same thing.

Now with assertions, you’re going to run into resistance. Your task is to overcome that resistance. The key to getting your idea supported is having the right set of facts and articulating them in a manner that’s going to be compelling to your audience. So, the most common types of resistance you’re going to hear, and I bet you’ve heard some of these things already in your past experience, are:

“Well, that’ll never work.” Well, bring assertions and facts that show it has worked somewhere else, perhaps in a different business unit or even one of your competitors.

You may hear, “Well it’s too expensive.” The assertions you need to bring to table are ones around the cost benefit analysis of making your recommendation.

You may find somebody says, “Well our customers won’t buy it.” You can build assertions and facts to support it by going and surveying customers or doing a small pilot in the market and gathering data from that.

Sometimes you’ll hear, “Well we don’t like any of the options that you’ve presented.” That’s my personal favorite, and that one feels like it’s really hard to overcome. The easiest way to overcome it is show them the cost of doing nothing. Show them the cost of letting your competitors continue to penetrate the market while you sit there on your hands. It can be a very compelling set of facts to pull together.

So as you’re thinking about your assertions and your recommendations, I want you to think about the recommendation you’re trying to make and what the right set of facts are that you need to pull together to compel your audience. I want you to think of some of these types of resistance you’re going to encounter and how you’re going to overcome it because there’s always a counterpoint to every point they’re going to make.

The real trick is making sure that you have the right of facts and a powerful assertion to overcome that resistance in front of you.

Want to learn more about solving business problems? How about taking an entire course on it? Go directly to the course and start learning how to solve business problems. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How do you feel about running your own entrepreneurial venture?

August 20, 2026/1 Comment/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How do you feel about running your own entrepreneurial venture?

  • I already do, and I love it – 27%
  • I already do, and wish I were in a large company – 8%
  • I’m in a large company, but I’d love to run my own venture – 22%
  • I’m in a large company, and I’m happy right where I am – 43%

The grass is always greener. It’s interesting how 8% of people currently running entrepreneurial ventures wish they worked in a large company and 22% of people currently working in large companies wish they were running entrepreneurial ventures. While you may look across the fence and long for the freedom and autonomy of a small venture or wish for the stability and predictability of a large company, be sure you fully understand what it takes to grow that grass before you climb the fence. Making a move without fully appreciating the challenges, risks, and effort required to succeed is a recipe for failure. While you may see an entrepreneurial venture as fun and exciting, you might not see the long hours, the scary moments of demand drying up, or the financial pressures. While you may think corporate is a great option, you might miss the more competitive environment, organizational politics, and career inertia. Whichever path you choose, make sure you’re fully informed before making a change.

– Mike Figliuolo at thoughtLEADERS, LLC

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The Five-Step Business Problem-Solving Process

August 19, 2026/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

Rubiks cube

Have you ever had a business problem that you’re not sure how to solve?  This five step problem-solving process is a great place to start.

At one point, I worked with a financial services firm, and we had this really cool program that, when we first launched it, was doing really well, both from a customer standpoint and from a financial standpoint. The problem came up when, all of the sudden, the financial numbers started tanking, and everybody started freakin’ out. We didn’t know what was going on, and it was pretty important for me to solve it because it was a program I was responsible for. So given the complexity of that problem, I used the five-step problem-solving process, and the steps of the process are really simple and straightforward.

In the first step, you pin the problem. You define what the issue is, what the goals of the stakeholders are, what previous efforts looked like, and you come out of that first step with a really clear definition of what the problem is. You can’t just rush ahead into solving a problem if you don’t know what the issue is.

Next is identifying all the issues that could be contributing to that problem. A lot of times, at first glance, you may say that’s the issue, but you’ll find, if you go through the process from there, you’re really solving a symptom. So this step of creating a logic map helps you expand what all the possible issues are that are contributing to the problem from the first step, and what that’ll enable you to do is find the real root cause that you’re going to solve for.

The third step of the process is identifying your best guess. So once you have all those issues listed out, starting to identify small solutions that could solve each of those and then prioritizing your efforts because you don’t have time, I don’t have time to go out and chase every single one of these solutions. So this step is really about homing in on that’s the one solution that seems like it could be the biggest, and we’re going to chase that one first.

The fourth step of the process is taking that one idea, that one hypothesized answer, and then doing your analysis. If your organization is anything like the ones I’ve been part of, you need a lot of data and a lot of support to take these big ideas and prove your case. So this fourth step of the process is doing that analysis, getting that in-depth information to say yes, that’s really what’s causing this, and that is the size of the prize.

The fifth step of the problem-solving process is taking that answer, turning it into a recommendation, and pitching it to your stakeholders. You have to convince people that this is the right answer, and the resources I’m asking for to go out and solve it are resources you should give me because I’ve proven my case.

So with that financial services firm, we walked through that five-step problem-solving process. We found the root cause. We found what the issue really was, and it wasn’t what we initially thought, and we were able to prove that case with analysis, make the recommendation to our stakeholders, and make the required changes and financial performance turnaround, and everybody was happy with the result because we used that five-step process.

So as I go through this course, what I recommend is you pick a business problem you’re trying to solve. Pick something you haven’t been able to crack before, something that’s ambiguous and confusing, and then apply the five steps of the problem-solving process to your problem, and hopefully, on the back end, you’ll come out with a clear, concise recommendation that’s really going to be the solution.

Want to learn more about solving business problems? How about taking an entire course on it? Go directly to the course and start learning how to solve business problems. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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The Great Lie: Why Teams Don’t Exist in Business

August 17, 2026/3 Comments/in Books, Business Toolkit, Guest Blogger, Leadership, Strategy /by Trevor Jones

businessmen preparing to race

Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves.

Today’s post is by Larry Coval, author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).

I remember thinking how wrong he was. My boss had just finished an emotionally charged speech about how the team (him, me, my peers) could achieve the bigger goal. “Come on, team! We can do this if we all pull together!” So we’re clear, the bigger goal was his sales target for the quarter. Whether he made or missed his goal had no impact on us. We were all paid on our own performance against individual, quantifiable objectives.

There was a corporate-wide contest for the top 20 salespeople and I was determined to be among that group. Deep down, because we were competing for cash awards, I was kind of hoping that my “teammates” didn’t outperform me. I actually hoped they had some struggles, making my path to the top a bit easier.

Now, I generally liked my peers. But calling us a team? That was not the case at all. In fact, it couldn’t have been further from the truth. And everyone knew it.

Unfortunately, our boss always led that way. Team goals, team development, team performance. As a result, he never gave us any individualized coaching, development or career planning, so it should come as no surprise that people on his “team” struggled, some more than others. His ‘rah rah’ motivational speeches had zero impact on our performance. His egregious error was mischaracterizing what our collective really was. We were more like independent contractors than a team. A group of people who just happened to report to the same person and shared a Wi-Fi password.

So what actually makes a team a team? First, you must have a common goal. For instance, when your local fire department is called to go tackle a house fire, they have one goal. Put out the fire as quickly as possible with minimal loss of life and property. Nothing competes with it. Nothing distracts from it. Simple, clear, unifying. Try finding that kind of clarity in a Tuesday staff meeting.

Another defining characteristic of a team is the interdependency of the work and how each role must be performed successfully so that the other roles can do the same. The best examples of that come from sports. In football, each play has players in distinct roles performing unique functions and, for that play to be successful, each must execute their function adroitly. Even one player’s failure to do what is expected of them, run the wrong route, block the wrong player, deliver the ball late, can cause catastrophe. That’s interdependency. And it’s also another workplace fairy tale. A story leaders tell so you’ll see their goals as though they’re your own.

Maybe the most difficult thing about real teams to replicate in business is the idea of personal sacrifice for the greater good. My brain always goes to the men and women who wear the uniforms of our armed forces. Specifically, those specialized units like SEALs, Rangers, Delta Force. These people go on the most dangerous missions in the most daunting circumstances, and each one of them is prepared to make the ultimate sacrifice to ensure the mission’s success.

These distinctive things that we attribute exclusively to teams weren’t present in any of the business environments that I was exposed to. In almost four decades working at several companies in different roles and levels, I never saw it.

Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves. Interdependency? My success never depended on anyone else’s. It depended on me. Personal sacrifice for a common goal never came up. Not once. Not in a single meeting I ever sat in.

Just admit it. TEAMS DON’T EXIST IN BUSINESS.

And yet, everyone keeps saying we work in teams. It’s deception. Worse still, all the popular business leadership books have been written about teams. Their wisdom, their dysfunctions. The same goes for coaching programs, keynotes, and everything else the Leadership Industrial Complex has been selling for the last 30 years. Using the wrong unit of analysis has only set leaders up for failure.

So, it’s no wonder that the current state of the global workplace is so disheartening. And it certainly helps explain why the workplace survey data is as damning as it is. Gallup’s most recent data puts the global cost of disengagement at $10 trillion. DDI found only 29% of employees trust their manager. It’s because we’ve been taught to broadly lead the collective instead of focusing on each individual, enabling them to reach their performance ceiling. Yes, it’s more difficult. Yes, it means seeing each group member for who they are and what they can accomplish. And yes, it requires a reset on what makes a capable, effective leader. But it also has the benefit of being the right way to lead.

Leaders who coach and develop individuals well don’t get people quietly competing in a vacuum. Their people push each other’s performance bar higher, and real collaboration surfaces exactly when it’s needed, not because they’re told to be. That’s not a team. It’s something sturdier, and far more productive.

But the authors and keynote carnies know that style sells better than substance. So, it’s easy to see why the romanticized idea of ‘teams’ drowns out the fact that we actually work in groups. The word “team” evokes visions of the ‘Miracle on Ice’ or a ‘Band of Brothers (and Sisters).’ Saying “Go Team!” sounds better than “Go Group!” The word “team” just feels better. And even though they know it’s wrong, the Leadership Industrial Complex continues to sell emotionally theatrical words and platitudes instead of the hard, gritty words and skills that business leaders need in the modern workplace.

So maybe “group” doesn’t roll off the tongue like the other word or conjure up visions of your high school sports glory days. So what? When we use the right words and do the right things for our people, they’re significantly more successful. And so is the group. As leaders, what’s more important than that?

misled bookLarry Coval is a veteran executive with nearly four decades of experience leading organizations ranging from startups to billion-dollar operations across companies including AT&T, Global Crossing, and Cox Business. Throughout his career, he has transformed underperforming organizations, developed high-performing leaders, and built a reputation for challenging conventional leadership wisdom. He is the author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How robust is the mentoring culture in your organization?

August 13, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How robust is the mentoring culture in your organization?

  • It’s great — we have tons of mentoring relationships and opportunities – 11%
  • It’s good — you can enter a mentoring relationship with some effort – 28%
  • It’s marginal — building mentoring relationships takes a lot of effort – 37%
  • It’s poor — barely anyone is involved in a mentoring relationship – 24%

More mentoring is needed. Over 60% of you indicate the mentoring environment in your organization is less than ideal. There might not be enough mentors. There might not be awareness of the programs and resources you have. People may be reluctant to ask for mentoring. Mentors might not have the time or skill to provide mentoring guidance. Whatever the reason, you’re missing an opportunity. The future leaders of your organization need help navigating their careers. They want to know how to find new roles and build skills. Left to their own devices, they might struggle, get frustrated, and leave your organization for another that will give them those opportunities. Your best talent is the group that want and benefit most from a strong mentoring relationship. Find the time. Communicate the resources, Build your skills as a mentor and make yourself available. It’s one of the least expensive ways to develop the next generation of talent in your organization.

– Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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Scaling Up Your Business From Individual to Team

August 12, 2026/0 Comments/in Business Toolkit, Career, Leadership, Project Management, Strategy, Training /by Trevor Jones

 

growing bar chart

Know the different benefits and drawbacks of contractors and employees. Make sure you choose deliberately to drive the outcome you’re looking for.

When you want to grow your consulting firm, you’re probably going to have to bring on additional people. There’s only so much of you to go around. Make deliberate choices about whether the people you bring on will be contractors or employees. Ensure that individuals’ interests are aligned with yours.

If you’re going to bring on contractors, you don’t run into all the employment and tax issues and they’re going to be a more flexible workforce. The downside is they can leave suddenly and they don’t always share your personal interests.

If the people you bring on are employees, they’re dedicated to the work, but they come along with a lot of administrative issues you’re going to have to deal with. If you need someone who’s fully committed to building your firm but that person’s only interest is part-time work to supplement their income, you’re not going to be happy with that result. Ensure interests are aligned between you and the people you bring on.

A lot of times I get people who say they want to work with me, and we run a training firm. They’ll tell me, “Well Mike, when you can’t do the training session, just throw me that gig.” The problem is, I don’t need people for bandwidth to do the training. I need salespeople. That relationship won’t work out, so I have to hire different people.

I’ve chosen a structure where I have contractors. I don’t want to deal with the overhead. I don’t want to deal with the administrative issues. That’s great that I have contractors because I don’t deal with those issues. The downside is, sometimes I struggle to get my contractors’ attention and have them focus on building my business versus other interests they’re pursuing.

Know the different benefits and drawbacks of contractors and employees. Make sure you choose deliberately to drive the outcome you’re looking for.

Want to learn more about consulting? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning more about consulting. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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The High Cost of Leaving Workplace Culture to Chance

August 10, 2026/0 Comments/in Books, Business Toolkit, Communications, Guest Blogger, Leadership, Strategy /by Trevor Jones

 

office workers laughing together

Leaders often believe culture changes because of a new mission statement, a kickoff meeting, or a refreshed list of values. Those moments create awareness. Culture is shaped by what happens next.

Today’s post is by Natalie Johnson, co-author of Leading the Culture Journey: Elevating Everyday Actions to Create Extraordinary Workplaces.

Organizations don’t begin paying for a neglected culture when people leave. They’ve been paying all along. Most leaders recognize turnover as the most obvious cost of a struggling workplace culture. By the time talented employees resign, organizations have often been paying hidden costs for months or even years. They simply haven’t connected those costs to culture yet. The irony is that every organization already has a culture. The question is whether it was created intentionally or accidentally.

Culture is not a mission statement, a set of values on the wall, or an annual engagement survey. Culture is the way people relate with each other. It is reflected in everyday conversations, meetings, decisions, feedback, accountability, and the interactions that shape how work feels. Like an iceberg, turnover is only the visible top. Beneath the surface are the hidden costs organizations pay every day through the quality of the relationships between the people who stay.

The Hidden Costs of Accidental Culture

Turnover is often the first noticeable signal that something is wrong. Research from MIT Sloan found that workplace culture is a stronger predictor of employee attrition than compensation. Employees are often willing to leave higher-paying jobs if the everyday experience of work consistently diminishes their energy, relationships, or sense of belonging. By the time organizations begin calculating the financial cost of turnover, they have already absorbed months or years of declining trust, collaboration, and engagement.

Disengagement

Long before people leave, many stop fully participating. They contribute less discretionary effort. They stop sharing ideas. They avoid difficult conversations. They remain quiet during meetings because speaking up no longer feels worthwhile. Gallup estimates that low employee engagement costs the economy $8.9 trillion each year. Gallup also estimates that actively disengaged employees cost organizations roughly 18% of their annual salary in lost productivity.

These losses rarely appear as a line item on a financial statement, but behaviors are experienced every day through slower execution, reduced initiative, lower productivity, and missed opportunities.

Relationships

Every one of these costs points back to the same source. Relationships. Organizations frequently describe people as their greatest asset. A more accurate statement is that the relationships between those people are the organization’s greatest asset. Healthy relationships create trust, strengthen accountability, accelerate learning, improve collaboration, and make adaptation possible. When relationships become strained, every business outcome becomes more difficult to achieve.

3 Ways to Change the Patterns

The encouraging news is that culture isn’t mysterious, and it can be intentionally designed. And it doesn’t begin with another engagement survey, a company-wide kickoff, or a refreshed list of organizational values. It begins with everyday behavior.

1. One practical place to start is by translating organizational values into observable behaviors. Many organizations say they value trust, collaboration, accountability, or innovation, but employees are left to interpret what those words mean. When values remain abstract, they cannot be coached, reinforced, or measured. Instead, define values in behavioral terms.If trust is a value, does trust mean admitting mistakes quickly instead of hiding them. Giving honest feedback with care? Asking for help? Assuming positive intent before jumping to conclusions?

2. If collaboration is a value, does collaboration mean inviting input before making decisions that affect others? Sharing information proactively? Building on ideas instead of competing with them?

3. Once values become observable behaviors, they become teachable and measurable. The next step is consistency. Values shape behaviors. Repeated behaviors become group norms. Group norms become culture. Every team develops norms, whether intentionally or accidentally. People learn what is expected by watching the people around them. Who speaks during meetings? Who remains silent? Are questions encouraged or discouraged? Are mistakes treated as opportunities to learn or reasons to assign blame? These everyday patterns become “the way things are done around here.” Changing culture means intentionally reinforcing the behaviors that represent the desired culture until they become the team’s new normal.

Leaders often believe culture changes because of a new mission statement, a kickoff meeting, or a refreshed list of values. Those moments create awareness. Culture is shaped by what happens next.

The meeting. The feedback. The difficult conversation. The recognition. The apology. Every interaction either reinforces the culture you want or strengthens the accidental culture you never intended to create.  The opportunity isn’t simply to reduce turnover or improve engagement. It is to intentionally create a workplace where people trust one another, contribute fully, learn continuously, adapt confidently, and perform at their best.

leading the culture journey bookNatalie Johnson is a cofounder of Vidl Work. She oversees business development, partnerships, strategy, and innovation while working with clients on keynotes, consulting, training and coaching. With more than 30 years of experience in human performance, resilience and leadership, she brings a deeply practical and human-centered approach to culture change. Natalie holds a master’s degree in Wellness Promotion and is an industry recognized Performance Coach sought-after keynote speaker, Certified Dare to Lead™ Facilitator and Wellcoaches® Certified Coach. Her first book, Leading the Culture Journey: Elevating Everyday Actions to Create Extraordinary Workplaces, with Vidl Work co-founder Rebecca Johnson, will be released August 4.

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How do you feel when you have a week with no scheduled meetings?

August 6, 2026/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How do you feel when you have a week with no scheduled meetings?

  • Amazing! I can get work done and not be pulled in all directions – 56%
  • Terrified! What am I going to do with all that open time? – 5%
  • Wait…you guys have weeks without meetings? – 38

Protecting your time. While I know having a week without meetings can seem like a fairytale, don’t dismiss it out of hand. While you may not be able to engineer five clean days on your calendar, ask yourself if you can protect at least two or three. Take charge of your availability. Instead of letting people select times to meet, ask them for windows they’re free then schedule meetings when it’s best for you. Batch your meetings and try to put them all on the same day. Place work blocks on your calendar and only cede that time if you have no other options. While it takes some effort beyond being a simple “invite accepter,” you’ll find it’s not as hard as you might think to carve out time for yourself where you can focus on getting actual work done.

– Mike Figliuolo at thoughtLEADERS, LLC

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How to Stay Connected with Clients

August 5, 2026/0 Comments/in Business Toolkit, Career, Communications, Leadership, Strategy /by Trevor Jones

two businessmen talking over coffee

Learn the dos and don’ts of staying connected with clients as a consulting professional.

Client relationships are the lifeblood of your business. Be deliberate about maintaining them. Regular contact will keep you top of mind. Beware of excessive contact. They’re going to ignore you or block you if you’re in their inbox too much.

Find excuses to reach out to them like, “Hey, I read an article and I thought of you.” Or “I heard about a cool new technology and I thought you might be interested in it.” Send these notes and leave it at that. Don’t try and sell during those interactions. They know you eventually want to sell them something. Just focus on being helpful and good things are going to come.

I have one client who has had a great relationship with me over the years. Every once in awhile I’ll see something that I think would be interesting to him and I drop him a note saying, “I read this, I thought of you.” And he always writes back and says, “Not that you’re trying to sell me something.”

He and I both know the deal here, but I’m trying to be helpful and I stay top of mind. So anytime he has a need that my firm can fill, he’s going to call me first.

Some reasons you might wanna reach out to connect with your clients and prospects include things like:

  • You have a new service offering and they might be interested in it
  • You know a candidate who might be a great fit for their organization
  • Or maybe you read an article about a topic they’re interested in

I tend to stay away from personal stuff when reaching out. Things like anniversaries or kids’ birthdays can get a little bit tricky. It can get very awkward if you congratulate somebody on their anniversary only to find out that they were divorced recently.

Try to keep your outreach focused on professional topics. Articles about topics they might find interesting, new technologies, new books you’ve read, those are all perfect excuses to reach out to a client and reestablish that relationship.

Want to learn more about consulting? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning more about consulting. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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