4 Make-Or-Break Customer Service Skills and How to Find Them
Today’s post is by Ken Crowell
The pandemic and economic and political turmoil has Americans stressed out, making customer service skills more important than ever for businesses to be able to thrive and grow.
Even before the latest economic disruption, poor customer service was blamed for costing American businesses billions each year. Meanwhile, ample evidence indicates that companies with friendly and attentive employees keep customers and attract new ones.
Customer service personnel are the first point of contact customers have with your company and can make or break your business. A service orientation also helps employees work together and independently to fulfill company goals, and helps create a culture of teamwork and collaboration.
We’ve compiled a list of what we consider to be the top skills to look for when hiring, as well as some questions that can help identify the candidates who possess these qualities. Look for candidates who demonstrate: