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Conflict Resolution

Every work environment has conflict. Teaching every employee to transform conflict can be one of the greatest cost saving, drama reducing, and culture building investments an organization can make. Conflict often can’t be avoided but it can almost always be the catalyst for collaboration.

In this course, participants begin by recognizing the causes of conflict. Whether personality type, behavior, or miscommunication spark the tension, conflict causes a stress reaction. When we are stressed, we don’t think. The foundational skill in conflict resolution is observing our reaction to conflict and assessing the reactions of others. Responding to conflict then begins with the ability to step back. Resolving conflict demands intentional communication skills that build stronger relationships and trust. The final stage is choosing the approach that will give the most time back to the business. Conflict wastes time and energy, but it doesn’t have to. This course will strengthen a participant’s capacity to:

  • Notice the causes of conflict before they escalate
  • Assess reactions in meetings, teams, and a culture
  • Pay attention to what they can immediately do in every situation to mediate conflict
  • Transform tense moments through intentional communication skills
  • Apply the framework of recognize, respond, and resolve in mild and extreme conflict

Learners leave the program aware of the causes and options in conflict and the compassionate, intentional ways to deal with difficult people and situations. The course is based in part on the research and techniques in the bestselling book Mastering Communication at Work.

The target audience is any participant who routinely deals with and tries to resolve conflict. The value of this course to participants and to organization as a whole are:

  • Appreciation of the different ways colleagues handle conflict
  • Skills that make every interaction and meeting more efficient
  • A more innovative team because people say what they really think and feel
  • A culture of collaboration where disagreement leads to better solutions

Please contact us to arrange for this course to be taught at your organization.

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Conflict Resolution
Leading through Change
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Everything is Negotiable
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What Our Clients Say

I’ve brought thoughtLEADERS in to work with my teams at three companies with resounding success. What set them apart is they’re practitioners. They quickly understood our business and my team’s needs. That made their courses immediately applicable. What they taught has had long-lasting, profound positive impact.

VP and General ManagerBMC Software

thoughtLEADERS teaches the Structured Thought and Communications course for our leaders. The delivery style is very engaging. The methodology provides a logical step-by-step process for outlining a message. This course is a must for those that want to influence others in a clear and concise manner.

SVP, Human ResourcesPNC

thoughtLEADERS offers a uniquely valuable service to leaders. Their instructors aren’t communicating from an ivory tower of theory but from a solid platform of practical experience. Experiential learning makes an immediate difference in the learner’s life and they make a difference in the organization.

VP, Organizational DevelopmentOhioHealth

thoughtLEADERS helped us develop our best-ever annual plan. Previous plans were overly detailed, inconsistent, and lacked a sustaining central theme. thoughtLEADERS changed all that. With their guidance, our plan was shorter, contained a clear message and we received terrific feedback on our improvements.

VP, Strategic Sales Services Heinz Foodservice

thoughtLEADERS provided a straightforward strategic planning process, a facilitator who was flexible but focused, and the help we needed to define our strategic goals. We now have a framework for evaluating initiatives and furthering our plan. I highly recommend their strategic planning program!

CEOPinnacle Data Systems

Our instructor was very receptive to participant feedback to meet our employees’ learning needs and customized the course to our audience. He also consulted with cross-functional teams to apply the methodology introduced in the course and the teams greatly valued his feedback. I valued his timely responses and adaptability.

Career Development CoordinatorFederal Reserve Bank of Cleveland

thoughtLEADERS went beyond the original scope and came in under budget. They performed a strategic review and mapped future strategic inflection points for our company. They performed this work with little direction or oversight but stayed in constant communication. Phenomenal results and great insights.

Founder and Co-CEOFreedom Financial Network
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Our Course Offerings

Leadership Skills

Creating Your Leadership Maxims
Leading Inside the Box
Leading With Influence
Leading Through Change
Structured Problem Solving
Deliberate Decision Making
High Performing Teams
Simplified Strategic Planning
Strategic Business Planning
Coaching for Impact: Foundations
Coaching for Impact: Applications
Building Leadership Resilience
Engagement Management
Project Management Reality

Communication Skills

Communications: Foundations
Communications: Applications
Principles of Chart Design
Strategic Client Engagement
Storytelling for Leaders
Storytelling for Salespeople
Compelling Executive Presence
Advanced Facilitation Skills

Individual Skills

Conflict Resolution
Everything is Negotiable
thoughtLEADERSHIP: Innovation
Building Personal Resilience
Time Management Mastery

Coaching & Consulting

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