Our reader poll today asks: As we close in on Q4, what are your expectations for how this year will turn out for your organization?
It will be far better than we expected – 9%
It will be better than we expected – 23%
It will be about what we expected – 46%
It will be worse than we expected – 19%
It will be far worse than we expected – 4%
More good than bad. Those of you having a better year than expected (32%) edged out the 23% whose year is going worse than expected. That’s somewhat encouraging in a time of economic and social unrest. The question for leaders in both situations is similar – what are you going to do to improve your outcome as the year comes to a close? For those doing better than expected, how can you avoid coasting into the finish line and instead guarantee your better-than-expected performance? For those doing worse than expected, what actions can you take now to change the trajectory of your results. Additionally for both groups, how can you generate more accurate predictions and forecasts for next year? More accurate forecasts help you better allocate resources and manage your operations. It’s worth investing time in seeing where your variances were this year and assessing how you can reduce those variances next year.
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Avoid these three common pitfalls when developing your team members.
Some common pitfalls I see leaders fall into revolve around not taking a personalized approach to developing their team members.
This includes spreading your time and energy equally across all your team members. I call this the peanut butter approach. Leaders give everyone exactly the same amount of time and energy. They do this because it feels fair to everyone. What’s wrong with this approach is, not everyone needs the same amount of your time. It’s not fair to people who need less of your time. It can feel like micromanagement. It’s also not fair to people who need more of your time. They’re getting slighted on how much attention they’re getting.
Another mistake I see leaders make is using a reactive approach and dealing with issues as they arise. Leaders give people attention whenever they ask, in the order they ask for it. This happens because the approach requires little thought. What’s wrong with this approach is it fails to prioritize the leader’s time and allocate that time and energy to the most important issues. It also encourages team members to constantly take up the leader’s time rather than solving issues on their own.
The final pitfall I often see is leaders taking the path of least resistance, where they only deal with people who are performing well. They spend more time with people who are easiest or the most fun to work with. They avoid team members who give them trouble. Leaders do this because this approach is easy—it avoids conflict. The problem with this approach includes not resolving big issues. You’re dedicating time to low-return efforts. Excessive time with high performers doesn’t contribute a great deal to improving results.
To see if you’re demonstrating these behaviors, ask yourself the following questions. Are you spreading your time equally across all team members? Are you only working with high performers? Are you reacting to people as issues come up?
Once you recognize these tendencies in yourself, you can be more thoughtful about how and where you spend your time with your team members. This means you’ll get better results from that time with them in a more efficient use of that time.
Want to learn more about developing your team? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to assess and improve your strategic plans. The entire course is available at LinkedIn Learning. Enjoy!
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Our reader poll today asks: How would you describe your own mental health at present?
I’m flourishing – 9%
I’m healthy – 51%
I’m languishing – 23%
I’m unhealthy – 9%
I’m not sure – 9%
Take Care of Yourself. While 60% of you report being in a good place from a mental health standpoint, over 30% are not. For those of you who are languishing or unhealthy, reflect on why that is. Is it your environment? Diet? Sleep schedule? External stressors? If you’re not able to figure it out, consider a mental health professional. There may be underlying mental or physiological reasons you’re not doing as well as you’d like. Fortunately the stigma around mental health challenges has been diminishing in recent years. Therapy can definitely unlock issues you weren’t aware of and enable you to work on them. Most mental health struggles are invisible to those around us therefore the only person who can assess the presence of one and seek help is you. Please take care of yourself.
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Your domain masters are an invaluable asset—don’t take them for granted. Do everything you can to make them happy and keep them around.
You might be lucky enough at some point to have a domain master on your team. These people are in the upper right quadrant of the leadership matrix. You don’t have to put in a lot of time and energy and you get outstanding results. Your domain masters demonstrate a long track record of consistent, outstanding performance. They’re happy in their current role. They don’t want to take on dramatically different responsibilities. They tend to be your go-to person for information and assistance on specific topics where they have deep expertise. They’re some of the most valuable assets on your team. They require very little leadership capital from you. And they consistently deliver those great results.
There are some easy ways to spot a domain master. They have a quiet confidence. They tend not to complain. They’re not usually very self-promoting about their own work. They’re self-starters. They overcome obstacles on their own. People seek out their expertise, especially when it relates to an area that this person knows a lot about. People seek to work with them. A lot of times they’re highly recruited by other teams in the organization. And most of the domain masters I know tend to have a really good work-life balance.
I had one domain master on my team who knew everything about this business unit. When we had a question, we called George. He knew everything going back 15 years in this entire business unit. He was the true expert in this space. If you’re wondering who your domain masters are and how you can identify them just ask the people on your team, “Hey, when we have a question about this topic, who do we call?” The name you get back is probably your domain master.
How to Retain Domain Masters
With domain masters, your primary goal is to retain them in the organization. Their expertise is invaluable; you don’t want them leaving. The challenge with domain masters is you tend to rely on them for a substantial share of your teams results. It can be very easy to take these people for granted. Your goal with domain masters is to retain and nurture them. Make sure they know they’re valued for their contributions. Remove obstacles that frustrate them. Make their jobs easier to do.
I had a domain master on my team, his name was George. We gave him great performance reviews. We put him up for internal rewards for the awesome job he was doing. We got him out of a noisy call center environment and put him in a much nicer office space. We also increased his autonomy and authority to do his job. I wanted George happy, I wanted to keep him around. I took action to make sure that he was happy and stayed in the organization.
The benefits of effectively leading a domain master include you keep them on your team and producing great results. You retain them for the broader organization. You become a beacon to attract other high performers to your team because they see you treat your people well. This individual can also serve as an example for the rest of your team. They can train other people who come into the team. Your domain masters are an invaluable asset—don’t take them for granted. Do everything you can to make them happy and keep them around.
Want to learn more about developing your team? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to assess and improve your strategic plans. The entire course is available at LinkedIn Learning. Enjoy!
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Our reader poll today asks: When things slow down at work, what do you do?
I enjoy the peace and slower pace while it’s here – 22%
I fill the free time with projects I’ve been putting off – 69%
I spin up a bunch of new work to speed things up again – 8%
Taking advantage of the slowdown. Many of you get some much-needed rest when things slow down (22%). We all know it’ll eventually speed up so it’s a great idea to catch your breath during those natural lulls. For the 69% who tackle projects that have been on the back burner, that’s also a fantastic use of time. The one caution here is making sure you don’t fill all your available time with those projects because when things speed up again, you’ll be left with several projects in flight that may not get completed. Try taking a sequential approach to these projects. Pick one, focus on it, complete it, then assess if you have time for the next one if things haven’t sped up again. If you have time, tackle that next one in serial and repeat the process. By ramping up several of these projects simultaneously, you might fall into the trap of spinning up a bunch of work, overwhelming yourself, and being left with a bunch of unfinished projects.
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Rising stars are quick to understand their roles, they deliver outstanding results, and they require very little guidance.
Your team members who are in the upper right quadrant of the leadership matrix are your exemplars. One type of exemplar is your rising star. Rising stars are your future leaders. They’re eventually going to be taking over your role. These people require very little leadership capital investment, and they deliver great results. They’re typically quick to understand their roles, they deliver outstanding results, and they require very little guidance or assistance from you as they do their work. They actively seek out new growth opportunities.
There are some pretty easy ways to spot a rising star. First, they make a strong early impression. You put them in the role and they’re on their way. They’re dedicated, they have a strong sense of pride of ownership in their work. They quickly master their role and deliver high-quality results. They’re always seeking out new ways to improve their role, as well as pursuing growth opportunities to improve themselves. They volunteer and help out other people, and a lot of times people from other organizations are going to try and recruit these people away from your team.
I was very fortunate to have a rising star on my team at one point. I brought him in to run one of my business units. One of the first things he did was say, “Mike, give me a couple of weeks. I’m going to come back to you with the strategic plan.” Two weeks later, he came back with a very buttoned-up strategic plan that laid out the next three years, the major initiatives he was going to pursue, and the resource allocation for how he was going to get it done. He then went on to build very strong relationships with every member of his team, as well as the external business partners he worked with. I knew for this individual I could step back, not put in a lot of time and energy, and just get out of his way and let him deliver those outstanding results.
If you have a rising star on your team, make sure you spot them early and give them the space to grow and deliver the results that you expect.
Want to learn more about developing your team? How about taking an entire course on it? Check out the video below to learn more about the course and get started. Or you can go directly to the course and start learning how to assess and improve your strategic plans. The entire course is available at LinkedIn Learning. Enjoy!
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Our reader poll today asks: What is your biggest frustration with hiring processes?
Too many interviews – 14%
Lack of communication and feedback from interviews – 30%
Unclear job requirements – 10%
Roles are posted just for show — they already have their person – 28%
Lack of visibility into open roles – 8%
Something else – 11%
Want to fill a role? Communicate! Almost 50% of respondents to this week’s poll cite poor communication as a major frustration with hiring processes. Whether it’s unclear job requirements, lack of visibility into open roles, or poor communication and feedback from interviews, it all boils down to how you’re communicating with candidates. Too many leaders see recruiting as a situation where candidates need to impress them to get the role. The thing is, you have to impress the candidate too. How do you look as a leader when you can’t articulate what a role requires? When you don’t provide feedback? When you don’t advertise open roles? Recognize candidates are assessing you as well to see if your role is something they’d find attractive. You’re sending signals whether you mean to or not. Failure to explain roles, provide feedback, and highlight growth opportunities isn’t a brand you want as a leader. That will make it harder to fill roles and the candidates who do take the role are likely settling because they have to take it. Put more energy into your communications during recruiting and hiring processes. You’ll get better candidates and build a better leadership brand for yourself.
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No matter how good your problem solving is, if you can’t come up with a clear recommendation that’s compelling to your stakeholders, it’s all been for naught.
The last step in the problem solving process is coming up with a clear and concise recommendation. And I like to say you need to make assertions. Assertions are nothing more than facts stated to persuade.
I’ve used this method of making assertions with a telecom replacement project where we were going to replace all of the phone systems across our entire division. It was going to cost $4 million. That’s what I was going to the stakeholders asking for. I needed to make my case, so I put together my set of facts and my set of assertions to make that case and was successful in doing so. And you can do the same thing.
Now with assertions, you’re going to run into resistance. Your task is to overcome that resistance. The key to getting your idea supported is having the right set of facts and articulating them in a manner that’s going to be compelling to your audience. So, the most common types of resistance you’re going to hear, and I bet you’ve heard some of these things already in your past experience, are:
“Well, that’ll never work.” Well, bring assertions and facts that show it has worked somewhere else, perhaps in a different business unit or even one of your competitors.
You may hear, “Well it’s too expensive.” The assertions you need to bring to table are ones around the cost benefit analysis of making your recommendation.
You may find somebody says, “Well our customers won’t buy it.” You can build assertions and facts to support it by going and surveying customers or doing a small pilot in the market and gathering data from that.
Sometimes you’ll hear, “Well we don’t like any of the options that you’ve presented.” That’s my personal favorite, and that one feels like it’s really hard to overcome. The easiest way to overcome it is show them the cost of doing nothing. Show them the cost of letting your competitors continue to penetrate the market while you sit there on your hands. It can be a very compelling set of facts to pull together.
So as you’re thinking about your assertions and your recommendations, I want you to think about the recommendation you’re trying to make and what the right set of facts are that you need to pull together to compel your audience. I want you to think of some of these types of resistance you’re going to encounter and how you’re going to overcome it because there’s always a counterpoint to every point they’re going to make.
The real trick is making sure that you have the right of facts and a powerful assertion to overcome that resistance in front of you.
Want to learn more about solving business problems? How about taking an entire course on it? Go directly to the course and start learning how to solve business problems. The entire course is available at LinkedIn Learning. Enjoy!
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Our reader poll today asks: How do you feel about running your own entrepreneurial venture?
I already do, and I love it – 27%
I already do, and wish I were in a large company – 8%
I’m in a large company, but I’d love to run my own venture – 22%
I’m in a large company, and I’m happy right where I am – 43%
The grass is always greener. It’s interesting how 8% of people currently running entrepreneurial ventures wish they worked in a large company and 22% of people currently working in large companies wish they were running entrepreneurial ventures. While you may look across the fence and long for the freedom and autonomy of a small venture or wish for the stability and predictability of a large company, be sure you fully understand what it takes to grow that grass before you climb the fence. Making a move without fully appreciating the challenges, risks, and effort required to succeed is a recipe for failure. While you may see an entrepreneurial venture as fun and exciting, you might not see the long hours, the scary moments of demand drying up, or the financial pressures. While you may think corporate is a great option, you might miss the more competitive environment, organizational politics, and career inertia. Whichever path you choose, make sure you’re fully informed before making a change.
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Have you ever had a business problem that you’re not sure how to solve? This five step problem-solving process is a great place to start.
At one point, I worked with a financial services firm, and we had this really cool program that, when we first launched it, was doing really well, both from a customer standpoint and from a financial standpoint. The problem came up when, all of the sudden, the financial numbers started tanking, and everybody started freakin’ out. We didn’t know what was going on, and it was pretty important for me to solve it because it was a program I was responsible for. So given the complexity of that problem, I used the five-step problem-solving process, and the steps of the process are really simple and straightforward.
In the first step, you pin the problem. You define what the issue is, what the goals of the stakeholders are, what previous efforts looked like, and you come out of that first step with a really clear definition of what the problem is. You can’t just rush ahead into solving a problem if you don’t know what the issue is.
Next is identifying all the issues that could be contributing to that problem. A lot of times, at first glance, you may say that’s the issue, but you’ll find, if you go through the process from there, you’re really solving a symptom. So this step of creating a logic map helps you expand what all the possible issues are that are contributing to the problem from the first step, and what that’ll enable you to do is find the real root cause that you’re going to solve for.
The third step of the process is identifying your best guess. So once you have all those issues listed out, starting to identify small solutions that could solve each of those and then prioritizing your efforts because you don’t have time, I don’t have time to go out and chase every single one of these solutions. So this step is really about homing in on that’s the one solution that seems like it could be the biggest, and we’re going to chase that one first.
The fourth step of the process is taking that one idea, that one hypothesized answer, and then doing your analysis. If your organization is anything like the ones I’ve been part of, you need a lot of data and a lot of support to take these big ideas and prove your case. So this fourth step of the process is doing that analysis, getting that in-depth information to say yes, that’s really what’s causing this, and that is the size of the prize.
The fifth step of the problem-solving process is taking that answer, turning it into a recommendation, and pitching it to your stakeholders. You have to convince people that this is the right answer, and the resources I’m asking for to go out and solve it are resources you should give me because I’ve proven my case.
So with that financial services firm, we walked through that five-step problem-solving process. We found the root cause. We found what the issue really was, and it wasn’t what we initially thought, and we were able to prove that case with analysis, make the recommendation to our stakeholders, and make the required changes and financial performance turnaround, and everybody was happy with the result because we used that five-step process.
So as I go through this course, what I recommend is you pick a business problem you’re trying to solve. Pick something you haven’t been able to crack before, something that’s ambiguous and confusing, and then apply the five steps of the problem-solving process to your problem, and hopefully, on the back end, you’ll come out with a clear, concise recommendation that’s really going to be the solution.
Want to learn more about solving business problems? How about taking an entire course on it? Go directly to the course and start learning how to solve business problems. The entire course is available at LinkedIn Learning. Enjoy!
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Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves.
Today’s post is by Larry Coval, author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).
I remember thinking how wrong he was. My boss had just finished an emotionally charged speech about how the team (him, me, my peers) could achieve the bigger goal. “Come on, team! We can do this if we all pull together!” So we’re clear, the bigger goal was his sales target for the quarter. Whether he made or missed his goal had no impact on us. We were all paid on our own performance against individual, quantifiable objectives.
There was a corporate-wide contest for the top 20 salespeople and I was determined to be among that group. Deep down, because we were competing for cash awards, I was kind of hoping that my “teammates” didn’t outperform me. I actually hoped they had some struggles, making my path to the top a bit easier.
Now, I generally liked my peers. But calling us a team? That was not the case at all. In fact, it couldn’t have been further from the truth. And everyone knew it.
Unfortunately, our boss always led that way. Team goals, team development, team performance. As a result, he never gave us any individualized coaching, development or career planning, so it should come as no surprise that people on his “team” struggled, some more than others. His ‘rah rah’ motivational speeches had zero impact on our performance. His egregious error was mischaracterizing what our collective really was. We were more like independent contractors than a team. A group of people who just happened to report to the same person and shared a Wi-Fi password.
So what actually makes a team a team? First, you must have a common goal. For instance, when your local fire department is called to go tackle a house fire, they have one goal. Put out the fire as quickly as possible with minimal loss of life and property. Nothing competes with it. Nothing distracts from it. Simple, clear, unifying. Try finding that kind of clarity in a Tuesday staff meeting.
Another defining characteristic of a team is the interdependency of the work and how each role must be performed successfully so that the other roles can do the same. The best examples of that come from sports. In football, each play has players in distinct roles performing unique functions and, for that play to be successful, each must execute their function adroitly. Even one player’s failure to do what is expected of them, run the wrong route, block the wrong player, deliver the ball late, can cause catastrophe. That’s interdependency. And it’s also another workplace fairy tale. A story leaders tell so you’ll see their goals as though they’re your own.
Maybe the most difficult thing about real teams to replicate in business is the idea of personal sacrifice for the greater good. My brain always goes to the men and women who wear the uniforms of our armed forces. Specifically, those specialized units like SEALs, Rangers, Delta Force. These people go on the most dangerous missions in the most daunting circumstances, and each one of them is prepared to make the ultimate sacrifice to ensure the mission’s success.
These distinctive things that we attribute exclusively to teams weren’t present in any of the business environments that I was exposed to. In almost four decades working at several companies in different roles and levels, I never saw it.
Shared goals are anathema in business. The ultimate individual sport: raises, rankings, promotions, every person for themselves. Interdependency? My success never depended on anyone else’s. It depended on me. Personal sacrifice for a common goal never came up. Not once. Not in a single meeting I ever sat in.
Just admit it. TEAMS DON’T EXIST IN BUSINESS.
And yet, everyone keeps saying we work in teams. It’s deception. Worse still, all the popular business leadership books have been written about teams. Their wisdom, their dysfunctions. The same goes for coaching programs, keynotes, and everything else the Leadership Industrial Complex has been selling for the last 30 years. Using the wrong unit of analysis has only set leaders up for failure.
So, it’s no wonder that the current state of the global workplace is so disheartening. And it certainly helps explain why the workplace survey data is as damning as it is. Gallup’s most recent data puts the global cost of disengagement at $10 trillion. DDI found only 29% of employees trust their manager. It’s because we’ve been taught to broadly lead the collective instead of focusing on each individual, enabling them to reach their performance ceiling. Yes, it’s more difficult. Yes, it means seeing each group member for who they are and what they can accomplish. And yes, it requires a reset on what makes a capable, effective leader. But it also has the benefit of being the right way to lead.
Leaders who coach and develop individuals well don’t get people quietly competing in a vacuum. Their people push each other’s performance bar higher, and real collaboration surfaces exactly when it’s needed, not because they’re told to be. That’s not a team. It’s something sturdier, and far more productive.
But the authors and keynote carnies know that style sells better than substance. So, it’s easy to see why the romanticized idea of ‘teams’ drowns out the fact that we actually work in groups. The word “team” evokes visions of the ‘Miracle on Ice’ or a ‘Band of Brothers (and Sisters).’ Saying “Go Team!” sounds better than “Go Group!” The word “team” just feels better. And even though they know it’s wrong, the Leadership Industrial Complex continues to sell emotionally theatrical words and platitudes instead of the hard, gritty words and skills that business leaders need in the modern workplace.
So maybe “group” doesn’t roll off the tongue like the other word or conjure up visions of your high school sports glory days. So what? When we use the right words and do the right things for our people, they’re significantly more successful. And so is the group. As leaders, what’s more important than that?
Larry Coval is a veteran executive with nearly four decades of experience leading organizations ranging from startups to billion-dollar operations across companies including AT&T, Global Crossing, and Cox Business. Throughout his career, he has transformed underperforming organizations, developed high-performing leaders, and built a reputation for challenging conventional leadership wisdom. He is the author of the forthcoming book Misled: Why (Almost) Everything You Learned About Leadership Is Wrong and How to Fix It (Girl Friday Productions, September 2026).
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https://i0.wp.com/www.thoughtleadersllc.com/wp-content/uploads/2026/08/20260817-Businessmen-Preparing-to-Race.jpg?fit=1920%2C1280&ssl=112801920Trevor Joneshttps://www.thoughtleadersllc.com/wp-content/uploads/2022/04/logo.pngTrevor Jones2026-08-17 08:02:592026-08-17 02:38:59The Great Lie: Why Teams Don’t Exist in Business
Our reader poll today asks: How robust is the mentoring culture in your organization?
It’s great — we have tons of mentoring relationships and opportunities – 11%
It’s good — you can enter a mentoring relationship with some effort – 28%
It’s marginal — building mentoring relationships takes a lot of effort – 37%
It’s poor — barely anyone is involved in a mentoring relationship – 24%
More mentoring is needed. Over 60% of you indicate the mentoring environment in your organization is less than ideal. There might not be enough mentors. There might not be awareness of the programs and resources you have. People may be reluctant to ask for mentoring. Mentors might not have the time or skill to provide mentoring guidance. Whatever the reason, you’re missing an opportunity. The future leaders of your organization need help navigating their careers. They want to know how to find new roles and build skills. Left to their own devices, they might struggle, get frustrated, and leave your organization for another that will give them those opportunities. Your best talent is the group that want and benefit most from a strong mentoring relationship. Find the time. Communicate the resources, Build your skills as a mentor and make yourself available. It’s one of the least expensive ways to develop the next generation of talent in your organization.
Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!
https://i0.wp.com/www.thoughtleadersllc.com/wp-content/uploads/2021/05/20140203-EKG-Pulse-Graph-with-Glowing-Blue-Line-Narrow.jpg?fit=833%2C258&ssl=1258833Trevor Joneshttps://www.thoughtleadersllc.com/wp-content/uploads/2022/04/logo.pngTrevor Jones2026-08-13 13:00:382026-08-11 19:58:03How robust is the mentoring culture in your organization?