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How much do social issues affect your workplace?

July 21, 2022/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How much do social issues affect your workplace?

  • Significantly: We make major business decisions based on social issues 18.50%
  • Somewhat: We act on major social issues that directly affect our business 39.00%
  • Not much: Only in extreme cases do social issues affect our business actions 31.00%
  • Not at all: Social issues have no place in our workplace 11.50%

Socially active companies. 60% of you report being significantly or somewhat active when it comes to tying business decisions to social issues. 40% are less likely to engage directly with social issues. It’s a challenging space to enter because by reacting to social issues, your company is taking a position. That position likely won’t make all stakeholders happy. Some employees and customers will be happy with your position and others won’t. And even for the ones you make happy, they’ll feel you haven’t gone far enough. These dynamics likely lead the 40% of you to opt out of dealing with those issues and keep a “work is for work” mindset and take a neutral approach. Here’s the challenge: we live in society and increasingly social policy is influenced by corporate positions. Corporate positions are influenced by employees and customers. And leadership means doing the right thing rather than the comfortable thing. So ask yourself – are you willing to step up and lead or are you okay passively sitting on the sidelines and avoiding controversy?

– Mike Figliuolo at thoughtLEADERS, LLC

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Running a Prioritization Process

July 20, 2022/0 Comments/in Business Toolkit, Leadership, Project Management, Strategy /by Trevor Jones

 

sticky note scheduling

Building a prioritization process for your organization can help you eliminate distractions and focus your efforts on the most meaningful projects.

A consistent and regularly-scheduled prioritization process helps eliminate distractions and focus your efforts on the most meaningful projects. Some processes are formal while others are simply frequent conversations about priorities.

Choose a process that’s appropriate for the size of your organization. I’ve worked for two very different organizations. One was large and one was a small business unit. In the large one, we had a very formal prioritization process. All departments were involved and you had to have a very rigorous business case to get your idea on the list. In the small business unit, it was an informal process. We achieved prioritization by allocating budget to different budget owners. We then gave them discretion to choose their own priorities.

In the large organization, it was very rigorous, but sometimes we lacked agility. It kept us focused, but at the cost of innovating every once in a while. In the small organization, it enabled a lot of distractions to happen. People pursued some pet projects, but it was an environment where people could try things pretty easily.

When you’re running a prioritization process, it’s important to ensure resources are allocated only to high-priority projects. Pet projects and distractions should not be worked on if they haven’t been prioritized.

In my large organization, we got big projects done. They had a huge impact. In the small business unit I was in, we got a lot of small things done, but a lot of times they were disjointed, they lacked impact, and some of them weren’t even on strategy.

Build a prioritization process that is appropriate for the size and complexity of your organization, and make sure that process is in charge of of allocating resources accordingly.

Want to learn more about strategic focus for managers? How about taking an entire course on it? Go directly to the course and start learning about strategic focus. The entire course is available at LinkedIn Learning. Enjoy!

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How frequently does your organization reassess and renew its strategic plan?

July 14, 2022/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How frequently does your organization reassess and renew its strategic plan?

  • More than once a year 15.45%
  • Once per year 40.16%
  • Once every 2-3 years 17.37%
  • Once every 4+ years 13.51%
  • What’s a strategic plan? 13.51%

What’s the right frequency? The majority of you (55%) review your strategic plans at least once a year. A fair number of you (30%) do so less frequently. And an alarming portion (14%) report that you don’t really even have a plan or review it. The question is, what’s the right frequency. From my experience across many industries, the answer lies in how rapidly your industry and your company change. In volatile, fast-moving industries, reviewing and reassessing the plan at least once a year is appropriate. For more stable industries and markets, every 2-3 years can be reasonable. But when you approach 4+ years, I’d submit you’re missing opportunities to shift focus and reallocate resources because markets do have many shifts occur within that timeframe. For those who don’t even have a plan, creating one should be a top priority. Without a plan, it’s impossible to make broad decisions about products, services, resource allocation, talent acquisition, and investments. You’re flying in the dark without guidance. Inevitably, that will lead to a crash.

– Mike Figliuolo at thoughtLEADERS, LLC

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Strategic Planning Pitfalls

July 13, 2022/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

wrong way sign

Avoid these six pitfalls as you create your organization’s strategic plan.

As you look at your organization’s strategy and your current strategic planning process, it’s critical to understand there are some really large pitfalls out there that you can fall into.

First, do you lack a clear direction? If your organization can’t clearly articulate, “Here’s where we’re going, here’s why we exist, and here’s what we look like three to five years from now,” you may lack direction.

Second, do you know how to say no? Or do you say yes to everything? Look at the latest set of initiatives you’ve pursued over the past year. How many of them have been failures? How many of them should you have walked away from? That’s an indicator that you’re not saying no.

The next pitfall is failure to prioritize. Go look at everything everybody’s working on right now in terms of major initiatives. Are they all properly resourced or are some of them lagging? If you have a bunch of projects that are stalled or are behind schedule, you probably haven’t resourced appropriately and your prioritization process may be broken.

Lacking diversification is another pitfall. When you look at your portfolio of initiatives, do you have excessive concentration either in a specific market or a specific product? Or are your bets spread out?

The next pitfall is starving the kids. Are all of your resources going to the one big core business that generates most of your profits, and all the great new ideas are never getting funded?

Finally, the last pitfall is not revisiting your strategy on a regular basis. You should be refreshing your strategic plan at least once a year. That doesn’t mean doing all of these exercises again, but it does mean sitting down, validating the market, and looking at your spot. Look at your core competencies, your vision, your mission, and ask, “Are these still valid and relevant?”

Let me make this real because these risks are huge. I know a consumer package goods company that failed on several of these dimensions. First, they lacked a clear direction. Everything looked interesting, and they were more than willing to pursue something as long as the financial returns looked attractive. Second, they weren’t very good at saying no. When something came along with a high enough rate of return, they would tend to pursue it. And third, they didn’t look at diversification risk. They were so concentrated on a specific set of new initiatives and new markets they wanted to get into that they took on excessive risk.

The way these failures manifested was that they made an acquisition for approximately $100 million in an entirely new market that they didn’t know a lot about. They made the acquisition based on the fact that the financial return seemed like they would be very attractive. Fast forward three years from that decision and every year they lost between $2 and $5 million. After three years, they realized they couldn’t run the business well. They didn’t understand the market. They wrote off the entire business and shut it down.

So these pitfalls are real. Do the diagnostics and ask yourself these questions as you look at your overarching strategy to make sure you’ve got a strategy that’s viable and will help you achieve your overall goals.

Want to learn more about strategic planning? How about taking an entire course on it? Go directly to the course and start learning how plan strategically. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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When a high performer tells you they’re leaving the organization, what do you do?

July 7, 2022/3 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: When a high performer tells you they’re leaving the organization, what do you do?

  • Make an increased/strong counteroffer to try to keep them 27.66%
  • Make an equal counteroffer and leave it up to fate to decide 16.18%
  • Make a weaker counteroffer and appeal to loyalty/familiarity 9.78%
  • Make no counteroffer and just let them go 46.38%

Set them free? A surprising portion (46%) of you report that when a high-performer says they’re leaving your organization that no counteroffer is made to get them to stay. While that’s understandable from a “salary ransom situation” avoidance perspective, not even trying to keep them seems shortsighted. While you don’t want to encourage the behavior of people seeking new opportunities just to use it as leverage to get a raise, you also don’t want to simply let top-talent flee. First, it sends a message to those who stay that the company doesn’t really value high-performers. Second, the investment you’ve made in recruiting, training, and developing those high-performers just walked out the door and you now have to replace them, which will be costly. Consider the long-term and broader costs of losing a high-performer when deciding whether or not to make a counteroffer to keep them within your organization. The math might surprise you and prod you into making a counteroffer to keep that talented individual around.

– Mike Figliuolo at thoughtLEADERS, LLC

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Understanding Strategic Filters

July 6, 2022/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

coffee filters

Strategic filters are tools you can use to prioritize your organization’s initiatives.

Being able to evaluate the initiatives you’re going to pursue as part of your strategic plan is at the core of the strategic planning process. You need to be able to identify what the high-priority initiatives are and what the low-priority initiatives are. To do so, you need a common set of criteria that everyone across the organization is going to use to conduct those evaluations. I call them strategic filters.

These filters are going to be things that are important to your organization, things like this idea meets a customer need, or it helps us be differentiated versus our competition, or it has an acceptable level of complexity. Sometimes your filters aren’t qualitative; they’re quantitative. So what’s the net present value of this initiative? What’s the financial return? What’s the return on investment? By articulating this set of criteria, you’re going to have a common lens to evaluate your initiatives through.

These filters are going to screen out initiatives that aren’t consistent with the stated direction of the organization. And they’re going to be customized based upon the needs of the organization. For example, if you need to grow internationally, you probably need a filter that says, “Helps us be more global.” If the initiative does that and gets you into new countries and new geographies, then it would be high on the priority list. If it doesn’t and it keeps you domestic, that initiative would be low.

Once you’ve generated your set of strategic filters, you need to understand how much risk they’re going to have you take on. There are five things to look at as you evaluate that risk.

First, consider how relevant your existing capabilities are. Are the strengths you have today going to be relevant to the initiatives you pursue tomorrow? 

Second, look at your channels. Will we be distributing our products through the same channels, or will we be entering new channels? For example, if we sell through retail today and we’re looking at selling online only tomorrow, you’re going to be taking on more risk with a newer channel.

Third, look at your cost structure or the infrastructure. If the cost structure and infrastructure required to pursue an initiative is similar to what you do today, then it’s lower risk, and if it’s not, then it’s higher risk.

The fourth thing to look at is your customers. Will you be serving the same customers or are you going after new customers? Obviously, new customers carry higher risk.

And lastly, will you be running against the same competitors or are you going to compete with different ones?

Once you’ve generated your filters, do this back-check against these five criteria to understand whether your filters are going to direct you in a riskier direction or a safer direction. The right answer lies somewhere in the middle. You want to take on some risk because that’s going to create new opportunities for you, but not so much risk that you’re risking the enterprise.

By creating this consistent set of filters, you’re going to be able to evaluate your initiatives quickly and effectively and stay on your stated path to reach your goals.

Want to learn more about strategic planning? How about taking an entire course on it? Go directly to the course and start learning how plan strategically. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How often is your organization “penny-wise and pound foolish?”

June 30, 2022/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How often is your organization “penny-wise and pound foolish?”

  • All the time. We save a little money here but at the expense of important things like quality 42.55%
  • Sometimes. We’ll pinch pennies on less important things but generally spend on important stuff 47.51%
  • Never. We always look at the broader implications of spend decisions and make good choices 9.94%

Save now, pay later. A striking portion of respondents (43%) say your organizations focus more on savings than on the longer-term implications of saving a few bucks in the near term. This is usually a costly strategy. What does a lack of quality cost? What does rework cost? While budget and cost pressures are always prevalent, you need to understand the implications of being cheap and how it can cost you more money in the long run. If you’re the person trying to get money to spend, present the cost of skimping on quality as part of your business case. If you can show the negative impact of that short-term savings, you might be able to influence your approving authority to spend in a more thoughtful way.

– Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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4 Ways to Define the Direction of Your Organization

June 29, 2022/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

compass

Define your mission, vision, guiding principles, and goals to set the direction of your organization.

When you set direction for your organization as part of the strategic planning process, there are four elements to doing so: Articulating your mission, your vision, your guiding principles, and your goals.

A mission is: Why does your organization exist? What is its purpose in the world? The vision is then saying: If we’re fulfilling that purpose, at some point in time, where are we going to be? What do we want to achieve? What do want the organization to look like at some future point? Your guiding principles are the rules you want your team to live by. How do you want people in the organization behaving, especially when the boss isn’t around? What are the lenses you’re going to look through as you try to evaluate decisions? And lastly, your goals. Try to quantify these. It may be X number of customers by a certain date, or dollars of revenue, dollars of profit, a margin percentage, being able to put out hard numbers by a certain point in time to orient the organization and say, “Here’s what we’re shooting for.”

Here are some of the pitfalls that I’ve seen during this step of defining where you’re going.

First, many vision statements and mission statements are way too long. I’ve seen some that have spanned multiple pages. To the extent possible, make them short, clear, and free of buzzwords.

Next, your guiding principles need to be clear enough that everyone in the organization understands them and can apply them, even to the smallest actions.

And last, your goals need to be aggressive, but pragmatic. If they’re not aggressive, the organization isn’t going to push itself. They’re not going to innovate to try and fill that gap between where they are and where the goal says they should be. If the goals are too aggressive and you’re not pragmatic, people will look at the goal and say, “There’s no way we can achieve that,” and they just give up.

As you define it for your organization and set out that mission, vision, guiding principles, and goals, you’ll be providing clarity for where you want the organization to be in the future.

Want to learn more about strategic planning? How about taking an entire course on it? Go directly to the course and start learning how plan strategically. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How rigorous is your succession planning process and execution of it?

June 23, 2022/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How rigorous is your succession planning process and execution of it?

  • Extremely — we know who’s going where next and execute the plan well 5.24%
  • Very — we know where most people are headed and generally execute the plan 20.95%
  • Somewhat — we know where key players are going but don’t always execute 33.50%
  • Not very — it’s unclear where people are headed and we don’t execute well 25.13%
  • Not at all — what’s succession planning? 15.18%

Who’s next? Nobody knows! Almost 75% of you report only having a vague idea, at best, of who’s going where and when in terms of succession planning. This lack of planning is creating a lot of risks for your organization. First, in a crisis when someone leaves the organization, the lack of planning leads to delays in filling the open role. Second, a lack of succession planning creates attrition risk. If people don’t know what their career path looks like, they get anxious. They want visibility. And if they can’t get visibility with your organization, they’ll leave and get it at another one. By the way, these people craving this visibility are usually high performers who want to take their careers places. Can you afford to lose them (which then triggers the first risk I mentioned). If “people are our most important asset” then we need to act like it. Spend some time assessing trajectories, roles, growth, and expectations. Build and communicate a plan. It will keep your people around longer and it will prepare you to address inevitable departures from the organization.

– Mike Figliuolo at thoughtLEADERS, LLC

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The Strategic Planning Process

June 22, 2022/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

sticky note board

Laying out your organization’s strategic plan can be overwhelming. Follow these steps to keep your strategic planning process simple and effective. 

Strategic planning is an inherently simple process. There are some major tools and steps that you’re going to follow as you pull together your strategic plan. 

First, you need to set direction and stay in a lane. That begins with articulating the vision, the mission, and the goals of the organization.

Once you’ve set that destination, it’s important to define the organization’s core competencies. What are you great at? And how are you going to compete in the market?

The next step of the process is defining strategic filters. This is the heart of the method. These filters are going to be the objective functions you’re trying to achieve. They’ll be the evaluation criteria you’ll use as you analyze the initiatives that you are or are not going to pursue.

Next, you’re going to say no to distractions. You’re going to stay focused. You’ll use tools like a two by two matrix to evaluate which opportunities you should pursue and which ones you should avoid. You’ll take all the initiatives on your list and run them through those strategic filters to identify the ones that are high value and high potential and the ones that should be avoided.

Next, you’re going to draw the line. Strategic planning is about focus and you’ll have your list of initiatives. You’re going to identify the top ones, the bottom ones, and resource them appropriately. You should only work on things above the line for which you have resources.

Next is making sure you have a diversified portfolio of initiatives, and then executing the strategic plan. You’ll look at your initiatives in the following ways. Are they long term? Short term? Do they balance your core competencies? Are they balanced across products or markets or services? You’ll look at your portfolio and how it evolves over time.

As you go through the strategic planning process, there will be major tools and frameworks you’ll apply at each step, and you’re going to come up with a very clear plan with a prioritized set of initiatives.

Want to learn more about strategic planning? How about taking an entire course on it? Go directly to the course and start learning how plan strategically. The entire course is available at LinkedIn Learning. Enjoy!

Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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How is your organization handling price increases and rising costs?

June 16, 2022/0 Comments/in Business Toolkit, Career, Leadership, Poll /by Trevor Jones

Our reader poll today asks: How is your organization handling price increases and rising costs?

  • We’re accepting those increases — everything costs more these days and we understand 22.56%
  • We accept most increases but push back on unreasonable ones 55.64%
  • We push back on most increases but accept a few small ones 9.02%
  • We push back hard on all increases and accept very few 12.78%

Prices are going up, but people understand (within reason). An inflationary environment is tough on everyone but generally respondents agree that they’re willing to take on reasonable price increases from suppliers. 79% of you said you’re accepting reasonable price increases. For those who are increasing prices, be sure your increases are reasonable and justifiable. If it’s been a long time since you’ve increased prices, be sure to point that out in your discussions. Be wary of getting too aggressive though – it could undermine the goodwill you’ve built with your customer. And don’t forget, when your profits increase due to price increases, be a good leader and pass along some of that benefit to your employees. They see you raising prices. They see profits increasing. Most of them won’t ask for a raise but they will leave your organization if they feel like they’re not being valued.

– Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

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Avoid These 5 Strategic Planning Risks

June 15, 2022/0 Comments/in Business Toolkit, Leadership, Strategy /by Trevor Jones

five hand

Create better strategic plans by avoiding these five common mistakes.

Strategic planning takes a lot of time and energy. It is a high-resource type of exercise. Unfortunately, many times that process can be a worthless pain, and the worst thing that can happen with a strategic plan is everybody puts in all this effort, and then it gets archived, put on a shelf, and never looked at again. Here are some warning signs that you can look for to determine if your strategic planning process is flawed.

First, initiative proliferation. Do you have to use multiple pages just to add up all the different initiatives you’re thinking about pursuing?

The second risk is thinking too small. All the initiatives that are on your list are really small, incremental improvements to your business. They don’t really advance you to your strategic goals.

A third is thinking too big. All the initiatives are huge, everything has to line up perfectly, and it’s a really large bet that you’re taking with the organization.

A fourth risk is what I call starving the kids. Many organizations have a large, profitable business unit, and then they have a lot of smaller ideas that are going to be more rapid growth. The risk is you invest all your resources in the big known business and you starve those smaller businesses. The problem is you’re starving your future in doing so.

Finally, I call this fifth risk the random initiative generator. You look at all your initiatives, and they all seem really great, but when you try to figure out where they’re taking you, there’s no clear direction. An example I’ve seen was when I worked in a strategic planning group. When I first arrived in the group, I said, “Let me see our strategic plan.” I was handed a list of 37 acquisition targets. I said, “This is great. These all look like interesting companies that we should think about pursuing, but where’s the plan?” Well, that was the plan. It wasn’t a plan. It was a random list of companies that competed in the market we were in, and we didn’t know which of those acquisitions was going to be attractive and which ones were distractions. Our first task was fixing that strategic planning process, setting direction, and putting some focus to the initiatives that we pursue.

Take a look at your strategic planning process. Ask yourself if you’re showing some of these symptoms and make sure you set direction so that you can pursue initiatives that will add value and help you reach your destination.

Want to learn more about strategic planning? How about taking an entire course on it? Go directly to the course and start learning how plan strategically. The entire course is available at LinkedIn Learning. Enjoy!

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