Jon Wortmann, thoughtLEADERS Principal, sat down with Jim and Jan of The Leadership Podcast to discuss conflict management.
In continuation of our new collaboration with The Leadership Podcast, Jon delves into conflict management in this short form “chalk talk.” These chalk talk series are bitesize sessions on a common (but challenging) leadership issue.
Jon explains some of the keys to conflict management, the most important being the awareness of it, and also the importance of strong verbal communication skills in order to navigate through and best understand any conflict.
In further discussion, Jon points out that, though navigating conflict itself and being able to hear individuals and various sides of an issue is important, conflict management is only successful when you can come to an actual resolution. Solving the problem, even if it involves compromise, is ultimately the most important piece of conflict management.
Stay tuned for more of these brief Chalk Talks featuring Jon, as well as many more members of the thoughtLEADERS team.