Interpersonal Communication Skills

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Mastering Communication at Work explores the skills and formats required to encourage clear, two-way communication that has the impact you desire. The book’s author, Jon Wortmann, shares his perspectives and insights from the book in this video-based course.

Duration: 21 minutes of video lessons

The course covers:

  • Defining the Point of the Communication
  • Validating Others
  • Framing Conversations
  • Overcoming Defensiveness
  • Running Effective meetings
  • Making Impactful Presentations
  • Building a Culture of Communication

The target audience for this course is anyone who wants to be more influential and have more productive conversations and relationships with their colleagues. The value of this course to participants and the organization are:

  • Clearer communications that reduce confusion, conflict, and frustration
  • More productive meetings that result in faster decisions being made more efficiently
  • More impactful presentations that result in approval of recommendations more quickly

Jon Wortmann is a principal at thoughtLEADERS. He is an executive coach, trainer, and best-selling author of five books including Hijacked by Your Brain and Mindfulness is Sublime. He has delivered over 3,000 public workshops and trainings across a variety of industry sectors. In addition to corporate teams, he is the leadership trainer in multiple towns and school districts in New England. His writing has been featured in Fast Company, Psychology Today, O Magazine, and Elle. A graduate of Carleton College and Harvard University, he also coaches golfers in the NCAA and on the PGA Tour.

 

Dealing with Office Politics

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Every organization has its share of politics. It’s critical for you to understand the players and how they interact and the way the game is played to minimize your risks and stay focused on your work.

Duration: 24 minutes of video lessons

The course covers:

  • Getting to Know the Players and Their Relationships
  • Understanding the Rules of the Game
  • Staying Focused on Business Outcomes
  • Avoiding Political Battles
  • Building and Maintaining a Network of Supporters

The target audience for this course is anyone who has to navigate political office environments and manage the risks associated with operating in those situations. The value of this course to participants and the organization are:

  • Fewer political issues leading to more focus on getting real work done
  • Less conflict which improves morale and office relationships

Mike Figliuolo is the founder and managing director of thoughtLEADERS. He is an internationally recognized author, trainer, speaker, and blogger on the topics of leadership, communications, strategy, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding thoughtLEADERS, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of three books: One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results, and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved. Mike is also one of the most popular authors on LinkedIn Learning where he has published 30 courses that have been viewed millions of times by learners from around the world.

 

Dealing with a Toxic Coworker

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When dealing with a toxic coworker, it’s important to understand their behavior, provide feedback, and protect yourself while you stay focused on your work and delivering results.

Duration: 26 minutes of video lessons

When dealing with a toxic coworker, it’s important to understand their behavior, provide feedback, and protect yourself while you stay focused on your work and delivering results.

The course covers:

  • Understand Their Behavior
  • Provide Candid Feedback
  • Protect Yourself
  • Identify and Use Coping Strategies
  • Stay Focused on the Work

The target audience for this course is anyone who has to deal with a toxic coworker in a productive and professional way. The value of this course to participants and the organization are:

  • Faster resolution of conflict
  • Improved behavior because toxic coworkers get actionable feedback
  • Higher morale because toxic behavior is rectified

Mike Figliuolo is the founder and managing director of thoughtLEADERS. He is an internationally recognized author, trainer, speaker, and blogger on the topics of leadership, communications, strategy, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding thoughtLEADERS, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of three books: One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results, and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved. Mike is also one of the most popular authors on LinkedIn Learning where he has published 30 courses that have been viewed millions of times by learners from around the world.

 

Dealing with a Difficult Subordinate

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Whether it’s a skill issue or a will issue, all leaders have to deal with a difficult subordinate at some point. Learn how to properly diagnose the situation and take appropriate action.

Duration: 32 minutes of video lessons

Whether it’s a skill or a will issue, all leaders have to deal with a difficult subordinate at some point. Learn how to properly diagnose the situation and take appropriate action.

The course covers:

  • Defining the Performance Gap
  • Understanding Why They’re Difficult
  • Delivering Feedback
  • Dealing with Skill Issues
  • Dealing with Will Issues
  • Dealing with Behavior Issues
  • Taking Difficult Actions

The target audience for this course is leaders and future leaders who want to be prepared to handle poor performance. The value of this course to participants and the organization are:

  • Faster and more accurate diagnosis of performance issues
  • More effective corrective actions being taken
  • Improved performance and more satisfied employees

Mike Figliuolo is the founder and managing director of thoughtLEADERS. He is an internationally recognized author, trainer, speaker, and blogger on the topics of leadership, communications, strategy, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding thoughtLEADERS, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of three books: One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results, and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved. Mike is also one of the most popular authors on LinkedIn Learning where he has published 30 courses that have been viewed millions of times by learners from around the world.

 

Resolving Interpersonal Conflict

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Conflict can be positive if it’s dealt with productively and resolved effectively. Learn how to effectively overcome conflict and build relationships in the process of doing so.

Duration: 25 minutes of video lessons

The course covers:

  • Using Attitude to Resolve Conflict
  • Recognizing Your Level of Conflict Aversion
  • Turning Reaction into Presence
  • Creating the Safe Space Essential to Resolution
  • Applying the Urgency Versus Importance Formula

The target audience for this course consists of anyone who deals with conflict on a daily basis. The value of this course to participants and the organization are:

  • Stronger trust-based relationships that reduce conflict and improve collaboration
  • Less friction at work that helps teams be more productive and creates a healthier work environment

Jon Wortmann is a principal at thoughtLEADERS. He is an executive coach, trainer, and best-selling author of five books including Hijacked by Your Brain and Mindfulness is Sublime. He has delivered over 3,000 public workshops and trainings across a variety of industry sectors. In addition to corporate teams, he is the leadership trainer in multiple towns and school districts in New England. His writing has been featured in Fast Company, Psychology Today, O Magazine, and Elle. A graduate of Carleton College and Harvard University, he also coaches golfers in the NCAA and on the PGA Tour.

 

Adjusting Your Interpersonal Style

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Understanding people’s interpersonal styles and adjusting yours accordingly makes for better relationships, improved team dynamics, and enhanced performance.

Duration: 27 minutes of video lessons

The course covers:

  • Aspects of Interpersonal Style
  • Adjusting Style in Meetings
  • Adjusting Style in Problem Solving
  • Adjusting Style in Conflicts
  • Adjusting Style in Managing Projects
  • Adjusting Style with Team Members
  • Adjusting Style with Your Manager

The target audience for this course consists of anyone who has to interact with and influence people whose style differs from their own in any number of ways. The value of this course to participants and the organization are:

  • More productive relationships which boost satisfaction and performance
  • Better team dynamics which lead to improved productivity and morale
  • Less conflict and more camaraderie on your teams

Mike Lynn has been helping people learn for 25 years. His experiences span informal and formal training, extensive delivery and facilitation, one-on-one coaching, virtual learning and training management. He has run the training function for a 300 person global consulting firm, served as the local office learning manager for the Midwest office of McKinsey & Company, trained extensively on professional skills, communications, and problem solving. He served numerous clients in an individual coaching capacity. At McKinsey & Company he focused on training and individual coaching on a wide range of communications topics, and then broadened his role to focus on problem-solving skills, management, team development, and MBTI. Mike was responsible for leading training programs for new consultants and engagement managers. Mike is a principal at thoughtLEADERS where he leads training on communications, chart design, problem solving, and executive presence.