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Leading Change: They Know What I Know
/0 Comments/in Communications, Leadership /by Mike Figliuolo(This is Part 9 of Leadership Principles) Have you ever felt like the proverbial mushroom at work? Kept in the dark and fed a lot of, well… manure? Uncertainty generates fear and anxiety. Fear and anxiety generate gossip. Gossip generates rumors and distractions. Rumors and distractions destroy productivity and generate distrust. Do you see where I’m going? We often behave like everything is a state secret that requires a security clearance before someone can be brought into the fold. It’s maddening walking by a conference room with a bunch of muck-a-mucks in it and wondering what they’re plotting (is it a reorg? a layoff? cancellation of the holiday party so we can make our end of year numbers?). It’s amazing how secretive we can be when theoretically we’re all on the same team. Imagine a football team where the huddle consisted of the quarterback, the wide receiver and the center. All the other players have to stand over in the corner and wait until the three in the huddle break and line up for the play. The center snaps the ball. The wide receiver runs his route. The quarterback drops back to pass. And everyone else stands around muttering about how they have no idea what is going on. The odds of that play being successful don’t seem very high. An extreme example? I don’t think so. Reflect on behavior in your organization over the past six months and I’m sure you’ll find plenty of similar examples. So what’s the fix?
“He’s under the tank, sir” – Lead by Example
/3 Comments/in Leadership /by Mike Figliuolo(This is Part 2 of Leadership Principles) My platoon was out in the field on training exercises. We had been out there for about two weeks so we all smelled kind of “ripe” at that point. One of the more senior officers in my battalion came to my unit’s area to see how things were going. This “gentleman” personified the term – he was an “officer’s officer” (versus being a “soldier’s officer” which we’ll explore in a moment). He sauntered up to my 18 year old driver (a brand new buck private – the lowest ranking man in the Army) and said “Where’s Lieutenant Figliuolo?” My driver pointed toward our tank. A pair of boots was sticking out from underneath the vehicle. The officer in question became irked. “No. Maybe you didn’t understand my question private. Where is LIEUTENANT Figliuolo?” “He’s under the tank, sir.” “Excuse me?” “I said he’s under the tank, sir.” The senior officer barked “Lieutenant Figliuolo!” I almost smacked my head on the underside of the tank because I was startled by his call. I quickly scrambled from below my tank and stood at attention before my superior. “What were you doing under that tank?”
Leading Through Risk Taking: “But he’s never done that job.” “I know.”
/0 Comments/in Career, Leadership /by Mike Figliuolo(This is Part 8 of Leadership Principles) Risk. Does the word get you excited or make you nervous? What if I said “career risk” – would that change your answer? For most folks, it does. Many of us tend to be risk averse with respect to things that could affect our careers. It’s quite a natural feeling. The comfort and security that come with a career are nontrivial and any threat to that regular paycheck can send anyone’s heart aflutter. Now what if I say “career growth opportunity?” Feels good, doesn’t it? We all want to grow and advance in some way, shape or form. We’re constantly looking for the next next. It’s no secret that the era of 20 year careers with a pension is dead. Long live the job hopper! All the better if we can find these career growth opportunities in our current organization. But here’s the rub – your desire for career growth opportunities is usually in direct conflict with your manager’s appetite for career risk. The same dynamic holds true for your peoples’ career growth desires and your appetite for career risk. You want your boss to take a chance on you. To give you that big juicy project to run. To carve off that exciting and undefined new role for you. All those scenarios create huge learning opportunities for you and provide a platform for you to catapult your career to the next level. Heck, they might even lead to a promotion and, heaven forbid, a nice fat raise. Of course your boss should take the chance on you! They owe you cool new opportunities – because that’s what they promised you when you took the job. Because let’s be clear – if your current organization won’t create opportunities for you, someone else in […]
Leadership: You See It, You Own It
/1 Comment/in Customer Service, Leadership /by Mike Figliuolo(This is Part 1 of Leadership Principles) “Your words haunt me Sir. Every time I see a piece of trash on the ground, I hear your voice in the back of my head ‘remember – if you see it, you own it.’ I must have picked up fifty things since I last saw you.” Those words were sent to me via email by a fine young cadet at West Point. I met him while I was a mentor at the Military Academy’s annual National Conference on Ethics in America. The conversation we were having was about your responsibility as you move through the world. A belief I’ve always held true is when you see a problem, you own the problem. Now I recognize the limitations of this maxim. I see global warming. Do I own it? Well, not all of it but I do have some burden there. I can at least recycle or even start a recycling program at my company if it doesn’t have one. Enough with the abstract examples. Let’s move to the real world. The best leaders I’ve worked with have a mindset that they are responsible for making their organization better whether that work falls within their job description or not. Some of the weakest leaders I’ve seen use organizational silos as a defense for not fixing a problem. “Gee, I’d love to help but that problem is in so and so’s organization.” Nice job of stepping up pal. I’d much rather work with and for the person who instead says “That looks like a big issue over there. How can I help solve it even though it’s not in my area?” You get the picture.
Authentic Leadership: He Drinks 7Up
/3 Comments/in Leadership /by Mike Figliuolo(This is Part 7 of Leadership Principles) One of the most exciting things you can do as a young tank platoon leader is participate in a tank gunnery exercise. Essentially it’s going to a shooting range with some really big cannons mounted on a 68 ton chassis. One particularly hot summer in Colorado, I went to my second gunnery. About six months before this gunnery exercise, I had a new soldier transfer into my platoon (let’s call him Specialist England). He had been in the army for about three years by the time he made it to my platoon. He wasn’t the spiffiest soldier nor was he very fond of all the regulations (he’d occasionally break them – flagrantly). In short, he was a bit of a “problem child.” Nonetheless, I was responsible for him and his performance. England went on several field problems with us in those six months. It was usually pretty difficult to motivate him to perform his job well. He simply didn’t have a fire in his belly to train hard and train well. My platoon sergeant and I had multiple conversations with him about his lack of performance but for some reason we were never able to get beyond “yeah… I’ll try to do better” with him. After those difficult six months, we headed to this summer gunnery. I was excited about the event but somewhat concerned about how England would perform in a live fire environment. As we sat around playing Euchre (an army favorite) for hours in the sweltering heat, I decided to send my driver over to the snack shack to buy some sodas (my treat). I gave him a few dollars and he was about to run off to get our drinks. Before he bolted I told him to get two […]
Authentic Leadership: His Name is Angel
/0 Comments/in Leadership /by Mike Figliuolo(This is Part 6 of Leadership Principles) Now that I’ve touched on some basic principles for thinking about how you view yourself and move through the world, it’s time to switch gears and look at ways to interact (or not interact) with the folks in your organizations. I hate the use of the word “just” in front of anyone’s title. “He’s just an analyst.” “She’s just a cafeteria worker.” “I’m just an administrative assistant.” No one is just anything. The phrase is demeaning and pejorative. We’re all people – we happen to have different responsibilities. The connotation of just is that someone is worth less than someone else. As if that just someone has a defect. One of the most powerful leadership skills I’ve seen and used is valuing everyone’s contributions equally. How do you do that? Simple – treat everyone like a person and an equal first and foremost. The work sorts itself out in the end. For example, I walked by a Senior Vice President’s office one day. I knew his assistant – she was a wonderful lady. We got to talking and she mentioned a problem she saw regarding how assistants were paid. I told her “You see it, you own it. Raise the issue and see if you can get it fixed.” “But I’m just an admin.”
Leading Your Team: Be The Human Crapshield
/4 Comments/in Leadership /by Mike Figliuolo(This is Part 5 of Leadership Principles) “So what exactly do you do Mike?” The question was posited by the snarkiest of my direct reports during my staff meeting (a subject I’ll opine on some time in the future). My job was to direct “the business.” Theirs was to run their respective business units. “Well, I set direction for you guys, set aggressive goals, coach, recruit, and mentor team members. Most importantly though, I act as a Human Crapshield for you guys.” Puzzled looks all around. “A Human Crapshield? Give me a break.” “Look – you really never want to know the volume of crap I shield you guys from so you can focus on your job rather than dealing with the crap.” “Yeah, I’m sure the crap is unbearable. Sounds to me like you’re justifying your role as useless corporate overhead.” Ouch. I’d hate to know what it would be like if my team members didn’t like me… Middle managers and junior executives often find themselves in a pickle. They’re no longer the front-line “doers” nor are they the high up muckety mucks who make the big decisions and the big bucks. They find themselves in the purgatory between the proletariat and the bourgeoisie in an uncomfortably undefined role. Yes, they’re responsible for all the items I list above (and then some) but the one role they might be unaware of and underestimate the importance of is the role of Human Crapshield. A Human Crapshield? What exactly does that mean? I’m glad you asked.
Communication: Defining the “so what?”
/0 Comments/in Business Toolkit, Communications /by Mike FigliuoloSo what? We’ve all been there – sitting through that dreadfully long presentation full of facts, figures, and complex analyses only to leave an hour later wondering “so what?” So what do we do now? What was the point of that? What was the conclusion? We’ve all heard about “tricks and tips” to engage the audience: use props, tell stories, and use flashy PowerPoint. The list goes on. The problem is, if the audience doesn’t “get” your recommendation or personally care about it, no number of tricks can help. Unfortunately as presenters, we often fail to define that key “so what” before we create our presentation. This ultimately leaves our audience wondering what our point was. Fortunately, this problem is easy to avoid. Doing so requires you to identify your “core idea” well in advance of doing any analysis or creating charts. This core idea is the one thought you want your audience to remember. It is the “what should we do and why should we do it?” recommendation that captures their attention and gives them a compelling reason to act.