Blog – Page 189 – thoughtLEADERS, LLC: Leadership Training for the Real World

Leadership: You See It, You Own It

December 15, 2007/1 Comment/in Customer Service, Leadership /by Mike Figliuolo

(This is Part 1 of Leadership Principles) “Your words haunt me Sir. Every time I see a piece of trash on the ground, I hear your voice in the back of my head ‘remember – if you see it, you own it.’ I must have picked up fifty things since I last saw you.” Those words were sent to me via email by a fine young cadet at West Point. I met him while I was a mentor at the Military Academy’s annual National Conference on Ethics in America. The conversation we were having was about your responsibility as you move through the world. A belief I’ve always held true is when you see a problem, you own the problem. Now I recognize the limitations of this maxim. I see global warming. Do I own it? Well, not all of it but I do have some burden there. I can at least recycle or even start a recycling program at my company if it doesn’t have one. Enough with the abstract examples. Let’s move to the real world. The best leaders I’ve worked with have a mindset that they are responsible for making their organization better whether that work falls within their job description or not. Some of the weakest leaders I’ve seen use organizational silos as a defense for not fixing a problem. “Gee, I’d love to help but that problem is in so and so’s organization.” Nice job of stepping up pal. I’d much rather work with and for the person who instead says “That looks like a big issue over there. How can I help solve it even though it’s not in my area?” You get the picture.

Authentic Leadership: He Drinks 7Up

December 15, 2007/3 Comments/in Leadership /by Mike Figliuolo

(This is Part 7 of Leadership Principles) One of the most exciting things you can do as a young tank platoon leader is participate in a tank gunnery exercise. Essentially it’s going to a shooting range with some really big cannons mounted on a 68 ton chassis. One particularly hot summer in Colorado, I went to my second gunnery. About six months before this gunnery exercise, I had a new soldier transfer into my platoon (let’s call him Specialist England). He had been in the army for about three years by the time he made it to my platoon. He wasn’t the spiffiest soldier nor was he very fond of all the regulations (he’d occasionally break them – flagrantly). In short, he was a bit of a “problem child.” Nonetheless, I was responsible for him and his performance. England went on several field problems with us in those six months. It was usually pretty difficult to motivate him to perform his job well. He simply didn’t have a fire in his belly to train hard and train well. My platoon sergeant and I had multiple conversations with him about his lack of performance but for some reason we were never able to get beyond “yeah… I’ll try to do better” with him. After those difficult six months, we headed to this summer gunnery. I was excited about the event but somewhat concerned about how England would perform in a live fire environment. As we sat around playing Euchre (an army favorite) for hours in the sweltering heat, I decided to send my driver over to the snack shack to buy some sodas (my treat). I gave him a few dollars and he was about to run off to get our drinks. Before he bolted I told him to get two […]

Authentic Leadership: His Name is Angel

December 11, 2007/0 Comments/in Leadership /by Mike Figliuolo

(This is Part 6 of Leadership Principles) Now that I’ve touched on some basic principles for thinking about how you view yourself and move through the world, it’s time to switch gears and look at ways to interact (or not interact) with the folks in your organizations. I hate the use of the word “just” in front of anyone’s title. “He’s just an analyst.” “She’s just a cafeteria worker.” “I’m just an administrative assistant.” No one is just anything. The phrase is demeaning and pejorative. We’re all people – we happen to have different responsibilities. The connotation of just is that someone is worth less than someone else. As if that just someone has a defect. One of the most powerful leadership skills I’ve seen and used is valuing everyone’s contributions equally. How do you do that? Simple – treat everyone like a person and an equal first and foremost. The work sorts itself out in the end. For example, I walked by a Senior Vice President’s office one day. I knew his assistant – she was a wonderful lady. We got to talking and she mentioned a problem she saw regarding how assistants were paid. I told her “You see it, you own it. Raise the issue and see if you can get it fixed.” “But I’m just an admin.”

Leading Your Team: Be The Human Crapshield

December 7, 2007/4 Comments/in Leadership /by Mike Figliuolo

(This is Part 5 of Leadership Principles) “So what exactly do you do Mike?” The question was posited by the snarkiest of my direct reports during my staff meeting (a subject I’ll opine on some time in the future). My job was to direct “the business.” Theirs was to run their respective business units. “Well, I set direction for you guys, set aggressive goals, coach, recruit, and mentor team members. Most importantly though, I act as a Human Crapshield for you guys.” Puzzled looks all around. “A Human Crapshield? Give me a break.” “Look – you really never want to know the volume of crap I shield you guys from so you can focus on your job rather than dealing with the crap.” “Yeah, I’m sure the crap is unbearable. Sounds to me like you’re justifying your role as useless corporate overhead.” Ouch. I’d hate to know what it would be like if my team members didn’t like me… Middle managers and junior executives often find themselves in a pickle. They’re no longer the front-line “doers” nor are they the high up muckety mucks who make the big decisions and the big bucks. They find themselves in the purgatory between the proletariat and the bourgeoisie in an uncomfortably undefined role. Yes, they’re responsible for all the items I list above (and then some) but the one role they might be unaware of and underestimate the importance of is the role of Human Crapshield. A Human Crapshield? What exactly does that mean? I’m glad you asked.

Communication: Defining the “so what?”

December 6, 2007/0 Comments/in Business Toolkit, Communications /by Mike Figliuolo

So what? We’ve all been there – sitting through that dreadfully long presentation full of facts, figures, and complex analyses only to leave an hour later wondering “so what?” So what do we do now? What was the point of that? What was the conclusion? We’ve all heard about “tricks and tips” to engage the audience: use props, tell stories, and use flashy PowerPoint. The list goes on. The problem is, if the audience doesn’t “get” your recommendation or personally care about it, no number of tricks can help. Unfortunately as presenters, we often fail to define that key “so what” before we create our presentation. This ultimately leaves our audience wondering what our point was. Fortunately, this problem is easy to avoid. Doing so requires you to identify your “core idea” well in advance of doing any analysis or creating charts. This core idea is the one thought you want your audience to remember. It is the “what should we do and why should we do it?” recommendation that captures their attention and gives them a compelling reason to act.

Walking the Talk in Training

December 4, 2007/0 Comments/in Training /by Mike Figliuolo

The twenty-something trainer with the exuberant and bubbly personality bounces at the podium. He is spouting the latest framework and management buzzwords to a rapt audience. The materials are flawless and the theory makes a ton of sense. From the back of the room comes the killer question: “So I get the framework, but how does it actually apply to the work I do every day?” The trainer struggles to articulate a single instance of how he’s used the framework in day to day work environments. Why? Because he never has—his entire career to date has been spent behind that podium. Enter “The Practitioner” There is a rare breed of instructor out there known as “the practitioner.” She has been classically trained on fundamental frameworks, methodologies, theories and tools. She’s applied those concepts and tools in real world business situations. Her resume is a testaments to the impact she’s had: bottom line savings; reorganizations; strategic plans and step-change business improvement. She drives change in her companies. She is so valuable to the team she leads that she spends her career moving into positions of increasing responsibility. Unfortunately, she is one of a just a few who are given a chance to train the next generation of leaders because the rest of the practitioners are too busy “doing their day jobs.” One organization that clearly “gets it” when it comes to using practitioners as trainers is the U.S. Army. Almost every Army service school is staffed by experienced soldiers who not only know the theory but have applied it in actual field situations. They can vividly articulate how theory applies to the real world, which aids student comprehension and retention of the materials (not to mention making it more interesting to listen to in class). Practitioners exist in business as well. […]

“He knows more than I do” – Leading Through Humility

December 3, 2007/0 Comments/in Leadership /by Mike Figliuolo

(This is Part 4 of Leadership Principles) “Intelligence is not the ability to store information, but to know where to find it.” – Albert Einstein Pretty smart guy that Einstein fella, huh? Mark my words – he’s gonna go places that guy… He seems to know what he’s talking about. Unfortunately we regularly ignore his advice and wisdom. All too often I’ve seen folks become hoarders of information or students of endless minutiae in their quest to prove their value as employees (all the way from administrative assistants up to business unit presidents). Everyone is afraid to say “I don’t know.” They believe it exposes a weakness and in our excessively competitive world, many believe a weakness like failure to know something is a career death knell. I prefer to employ the opposite approach. Ideally, I’d like to know nothing. Nothing other than who has the answers. First of all, it makes my life a lot easier. I spend little to no time poring over spreadsheets filled with arcane numbers. I don’t keep troves of information (other than personal financial files but that’s a vestige of my days in the Army where you’d get challenged on a six year old expense report on occasion – and you were definitely guilty until you could prove yourself innocent). I simply try to stay very current on who knows what about what. I stay intimately connected with as many people in the organization as I possibly can. I’ve found this to be effective for several reasons. First, this approach gets me out and talking to people. I love talking to people. Hearing their stories. Learning about their jobs. There are a lot of cool people in your company. You should get out and meet them. You might be surprised by how much you […]