Our reader poll today asks: When you encounter a small service issue with a supplier, how do you handle it?
- I always let it go — there are bigger things to spend time and energy on: 14%
- I let it go once, but after that, I bring it up for repeat offenses: 53%
- I bring it up immediately — it needs to be nipped in the bud: 33%
Fix issues quickly. Most of you let one small service issue slide but after that, you’re on top of it and another large portion of you get on top of service issues immediately. It’s helpful to all involved when expectations are clear. For those who let things slide, consider a different approach. If there’s a service issue and your supplier isn’t aware of it, they’re not able to fix it. The result is ongoing problems, frustration, and eventually their loss of a customer but they don’t know why. It’s unfair to not let them know there are issues they can improve upon. So the next time there’s an issue and you don’t want to bring it up because it’s uncomfortable, consider how much more uncomfortable it’ll be down the road when you end the relationship and the supplier has no idea why or that they say “I wish you had told me about these issues sooner.”
Did you enjoy this post? If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog. It’s free, fun, practical, and only a few emails a week (I promise!). SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!
These results were originally a SmartPulse poll in SmartBrief on Leadership which tracks feedback from more than 240,000 business leaders. Get smarter on leadership and sign up for the SmartBrief on Leadership e-newsletter.