Victor’s book Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results shows leaders how to better allocate their energy across their team members to achieve higher levels of performance. He’s also the author of The Camino Way which explores leadership lessons he learned during a walk across Spain. He has over twenty years of experience teaching and applying advanced problem-solving, communication and presentation techniques. His experience is broad and covers both the public and private sector.
He spent three years as a consultant and case team leader in the Dallas and London offices of Bain & Company. He led strategy engagements with clients in the US, Great Britain, France and Spain in a variety of industries, including automotive, aerospace, energy and office supplies. He was also a trainer in the Associate Consulting Training program, a two-week intensive session held annually to train new college hires from all Bain’s global offices in all aspects of Bain’s consulting, problem solving, and communication methods.
After Bain, Victor was a Senior Director of Marketing & Analysis at Capital One, responsible for internet marketing strategy. Over his five years with Capital One, he frequently taught a full day course on structured problem-solving and writing to Capital One associates.
Victor returned to public service as a member of Mayor Fenty’s cabinet in the Executive Office of the Mayor, Washington D.C. He served as deputy to the City Administrator, and was responsible for CapStat – the management program Mayor Fenty established to improve performance and accountability across the $10 billion local District government. He also served as the coordinator (“czar”) for the District’s use of the $240MM in federal stimulus funding from the 2009 Recovery Act. In addition to his regular duties, Victor trained other appointees on these problem-solving techniques.
Most recently, Victor served as the Chief Operating Officer (COO) of the Consumer Financial Protection Bureau (CFPB), the new federal government agency established in 2010 to make markets for consumer financial products and services work for Americans. As COO, Victor was one of the top executives in the Bureau and managed a division with a $100+ million budget and a team of 300+ people responsible for human resources, information technology, finance, travel, facilities, security, procurement, equal employment opportunity, and the consumer complaint response center. In addition to those regular duties, Victor delivered training sessions on these problem-solving techniques to staff across the Bureau. Victor earned an MBA in Finance from the Wharton School of the University of Pennsylvania.