As a facilitator, coach, keynote speaker, and executive, Kerri offers over 20 years’ experience in leadership development, program and project management, operations, call center management, global and outsourcing enablement, service, and sales. Across the globe, she has led learners in experiential programs in a way that is engaging, yet with focused outcomes. Applying her certifications in the art and science of communication and facilitation, she has designed, developed, and delivered technical and soft skill programs for executives, managers, and associates. In her roles at Intuit, Symantec, and Veritas, Kerri built programs and tools to build employee bench strength and to amplify results. Additional experience includes holding leadership positions in the legal, payroll, and technology industries.
At Intuit, Kerri held leadership positions in the Support organization, led the Learning organization for Sales and Services where she designed strategy and execution plans to deliver on business unit learning and development needs, and oversaw outsourced vendor training strategy and implementation. She created a revenue model to supply customers with external education resulting in the ability to self-fund her entire learning function. As the Personal Growth and Development Leader at Intuit, Kerri collaborated with leaders, teams, and individuals to identify their personal and professional development needs and build plans to remedy skill gaps. She introduced personal development courses, team interventions, and various agile experiments to elevate performance and increase organizational effectiveness. Team intervention resulted in an increase from the team averaging 68% CSAT to over 90%. Kerri certified 115 employees in the Facilitation Skills for Trainers Program so a sustainable and scalable program was left in place for front line leaders to teach others.
As Director of Learning Solutions at Veritas, Kerri partnered globally with delivery leaders, enabling functions, sales, and other groups. She facilitated executive meetings, quarterly business reviews, offsites, team meetings, and focus groups. Kerri’s personal coaching of senior leaders and managers inside the organization boasts a 100% record of role promotion of her coachees. Under her direction, new hire 90-day CSAT increased from 59% to over 85% and time to resolution was reduced by 23%. Kerri’s programs received near-perfect Net Promoter scores. Her custom-designed leadership program was proven to have a 6:1 ROI, returning over $1.1MM in revenue impact and earning a 100% Net Promoter score.
Kerri earned an undergraduate degree in Political Science (with a minor in Latin American Studies) from the University of California, San Diego and an MBA with emphasis in eBusiness/global. She was a NCAA softball and soccer player and only recently retired both her cleats and her coaching whistle. Married and the mom of three young adults, Kerri now spends her free time traveling, boating and fishing, exploring the areas around her home town of Reno, NV and volunteering.