BBQ, Planes, and Coffee – Keys to Customer Loyalty
I’m fortunate enough to travel to some great places to serve my clients. During those travels I can’t help but have many customer service interactions from which to draw lessons. Today I’ll share how BBQ, airplanes, and coffee can teach you a few things to do (or not do) to create a better experience for [...]
5 Steps to Becoming a Great Coach for Your Team
Today’s guest blogger is Mary Jo Asmus. You can read more about her at the bottom of this post. If you haven’t read her blog yet, you should go read it and subscribe to it by clicking here. Enjoy her thoughts! Many of my clients are beginning to see the value in coaching their staff [...]
Your Thoughts on 2011 – Signs of Optimism
As many of you know, I write the weekly analysis of the SmartPulse poll for SmartBrief on Leadership. If you’re not reading SmartBrief, you HAVE TO (www.smartbrief.com). Great articles. Great abstracts. Anyway, we just conducted the end-of-year poll and I want to share the results with you here. The end of year polls covered three [...]
If You Don’t Read This, You’re Going to Die
As we get more senior in our organizations, we get a lot smarter. Our wisdom grows. We understand the business better than those around us. Newfangled management ideas come and go but we’re now wise enough to believe we know everything we already need to know. Then – WHAM! The world smacks us upside the [...]
You’re a Bad Teacher Because You’re Too Smart
Today’s guest post is by Michelle Braden, CEO of MSBCoach. She’s running the Authentic Leadership Summit (you can read details at the end of the post). Join me in welcoming her to the blog. I was recently reading the book, “Brain Rules” by John Medina. In the book, Medina teaches us that in order for [...]
8 Critical Steps to Getting Your Talent Management Strategy Right
Today’s guest blogger is Heather McCulligh talking about talent management strategy. It’s a great complement to this three-part article we’ve written before on the subject of why HR strategy fails (check them out too). Here’s Heather: Great companies have a well-articulated strategy that guides their business decisions. But many of them fail to then take [...]
Leadership 103: Leading Your People
Here we go with another step in the leadership maxims process. We’ve already covered how to lead yourself and lead the thinking (be sure to go read those posts). Now it’s time to articulate how you plan on leading your people. This concept is the third major section of my upcoming book One Piece of [...]
The Best of thoughtLEADERS 09: Why Your Team Hates You and Other Gems
I’m an idiot (no comments). I almost forgot to give you this year in review list of the BEST posts we’ve published this year. This list is comprised of our most viewed, most forwarded, quirkiest, most provocative work as judged by you the readers (with a little of our discretion thrown in). We’ve also included [...]
Don’t Waste Your Time Hiring High Performers
It’s all about the people, right? If you hire right, you’ll do well (so states the conventional wisdom). The problem is hiring high performers isn’t all it’s cracked up to be. Doing so can create tremendous problems for your organization and you’re the root cause of those problems. Yes. You. Hiring high performers can work [...]
Did You Blink? 4 Leadership Trends You Can’t Afford to Miss
It’s been a crazy year. Bank implosions, wars, Adam Lambert not winning American Idol… craziness I tell you! It has also been a crazy year for leaders. Leading organizations through a turbulent economy has been a Herculean effort. Fortunately for me, I sit in a position where I can watch leadership trends unfold across the [...]
