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How well does your organization treat clients or customers?

Our reader poll today asks: How well does your organization treat clients or customers? – Extremely well — we take great care of them: 35.17% – Very well — we treat them better than most other companies: 34.88% – Well — we do a decent job but could improve a bit: 25% – Not well […]

Mitigating the Threat You Face from Substitute Products

One of the biggest threats your business faces is the threat of substitute products and services. There’s always somewhere else your customers can spend money. If you’re expansive in your thinking, you’ll identify the real threats you face and you can mitigate them accordingly. A good business plan or strategic plan has to spell out […]

3 Common – and Dangerous – Myths About Business Plans

Business plans aren’t only for entrepreneurs. Any new venture requires thorough planning before you launch it if you want a reasonable chance of success. There are a lot of myths about business plans out there. Today I’d like to debunk three of the biggest ones. It’s exciting launching a new business. Whether you’re building a […]

11 Business Lessons You Can’t Survive Without

Running a business is an exercise in fear, excitement, fear, elation, fear, hard work, and fear. Did I mention fear? In the 11 years I’ve been running my firm, I’ve learned a few indispensable lessons that apply no only to entrepreneurs but to business folks in all walks of life. Yesterday was our 11th birthday.  […]

7 Tips for Dealing With Irate Customers

Dealing with angry customers can be one of the greatest challenges you face.  Here are 7 tips for dealing with those difficult situations gracefully and effectively. Today’s post is by Mark Goulston, author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (CLICK HERE to get your copy). One of the things […]

6 Questions You MUST Ask to Prevent Bad Customer Service

Bad customer service has an incalculable cost and long-lasting repercussions.  Here are 6 questions you can ask to prevent those issues from happening in the first place. Today’s post is by Angie Morgan, author of Leading from the Front (CLICK HERE to get your copy). It was 1984. A colleague of mine had an unpleasant […]

The Secret Keys to a Great Pitch

People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience. I get pitched ideas all the time.  My inbox is flooded by emails from PR professionals asking me to carry guest blog posts, do book reviews, share their infographics, and interview the people they represent.  […]

7 Great Leadership Lessons in Less than 10 Minutes Each

Today’s post is the third in a series by Paul Smith, thoughtLEADERS instructor and bestselling author of Lead With a Story As I’ve shared previously, I’d like to provide you some more great leadership lessons that you can immediately apply to the work you do.  Below are seven great lessons in easy-to-digest 10-minute podcasts you […]

3 Reasons No One Listens to Anything You Say

Have you ever had the feeling that you were moving your mouth but no one could hear the sounds coming out of it? They go about their day as if you’re not there. There’s a reason this is happening: they’re really not listening to you. There. I said it. People are tuning you out. What […]

Best of thoughtLEADERS 2014: Seriously Our Awesomest Stuff Yet

It’s time again for our annual year in review list of the BEST posts we’ve published in 2014. Welcome to the 2014 edition of The Figgies (our SIXTH of em!  Wow!) which are the awards we give ourselves for writing awesome blog content (here are the 2009, 2010, 2011, 2012, and 2013 editions of those […]