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6 Questions You MUST Ask to Prevent Bad Customer Service

Bad customer service has an incalculable cost and long-lasting repercussions.  Here are 6 questions you can ask to prevent those issues from happening in the first place. Today’s post is by Angie Morgan, author of Leading from the Front (CLICK HERE to get your copy). It was 1984. A colleague of mine had an unpleasant […]

The Secret Keys to a Great Pitch

People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience. I get pitched ideas all the time.  My inbox is flooded by emails from PR professionals asking me to carry guest blog posts, do book reviews, share their infographics, and interview the people they represent.  […]

7 Great Leadership Lessons in Less than 10 Minutes Each

Today’s post is the third in a series by Paul Smith, thoughtLEADERS instructor and bestselling author of Lead With a Story As I’ve shared previously, I’d like to provide you some more great leadership lessons that you can immediately apply to the work you do.  Below are seven great lessons in easy-to-digest 10-minute podcasts you […]

3 Reasons No One Listens to Anything You Say

Have you ever had the feeling that you were moving your mouth but no one could hear the sounds coming out of it? They go about their day as if you’re not there. There’s a reason this is happening: they’re really not listening to you. There. I said it. People are tuning you out. What […]

Best of thoughtLEADERS 2014: Seriously Our Awesomest Stuff Yet

It’s time again for our annual year in review list of the BEST posts we’ve published in 2014. Welcome to the 2014 edition of The Figgies (our SIXTH of em!  Wow!) which are the awards we give ourselves for writing awesome blog content (here are the 2009, 2010, 2011, 2012, and 2013 editions of those […]

11 Commandments of Outstanding Client Service

If you’re looking to run a successful business that takes great care of its clients, you’d do well to read the following commandments of client service. These are values, beliefs, and rules I’ve picked up in over a decade of running a client-facing organization.  And I serve some pretty outstanding (and demanding) clients! Lately I’ve […]

10 Things that Took Me 10 Years to Learn

Happy Birthday to me! No, it’s not my birthday (although you can send me gifts if you like).  It’s thoughtLEADERS‘ birthday and the firm just turned 10.  10 years old.  Mind-boggling. In those 10 years I’ve had ups and downs.  I’ve learned a great deal as an entrepreneur, an executive, a leader, and a person.  […]

How to Emotionally Jazz Up Your Technical Presentations

Today’s post is by Dr. Vikas Jhingran, author of EMOTE: Using Emotions to Make Your Message Memorable (CLICK HERE to get your copy). ‘The Crime Scene’. My first slide, certainly not the norm for a technical paper on Vortex-Induced Vibrations. I could see the confusion and surprise on the faces of the audience. This was […]

10-minute Leadership Lessons – One Story at a Time

Today’s post is by Paul Smith, thoughtLEADERS instructor and bestselling author of Lead With a Story. You’re busy as a leader.  You don’t always have time to invest in learning a great new leadership story to help you build your skills.  I recognize that and I’m here to help.  I’ve distilled down 6 great stories […]

The Importance of Diversifying Your Business

I had a great conversation with a friend of mine. He was bemoaning the fact that his company was almost completely dependent upon one huge customer. He saw the inherent risks in that relationship but confessed his organization had a bad habit they couldn’t kick. They had succumbed to the addiction of predictability and comfort. […]