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A Simple Way to be More Professional

When salespeople call you to explore working with you, a simple technique can help you appear much more professional. If you’re not interested, just say so. Immediately. Over the 14 years I’ve run my firm, I’ve heard a polite “no, thank you” more times than I can count. That’s fine. Rejection, especially when it’s quick, […]

5 Questions You Must Answer to Measure Your Business Well

Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter. There are five major questions you need to answer to ensure the metrics you’re measuring matter and you can take action based upon what they tell you. Some metrics are easy to put numbers […]

4 Questions to Make Difficult Switching Decisions Much Easier

In an age of too many options, four simple questions can provide a clear approach to making those frequent decisions in a way that saves us time. Today’s post is by Jack Quarles, author of Expensive Sentences (CLICK HERE to get your copy). We live in a time of unprecedented options. Those of us in […]

Selling by Word Alone Doesn’t Cut It in Today’s Market

Selling isn’t just about the words you pitch. A much more powerful approach is to show the customer your work and let them interact with it early in the sales process. Today’s post is by Ken Rutsky, author of Launching to Leading (CLICK HERE to get your copy). In an 1899 speech in Philadelphia, Missouri […]

3 Things You Must Get Right if You Want Happier Customers

Customer loyalty takes just as much energy to build as new customer growth. Unfortunately companies spend too much time focusing on new customers and not taking care of the ones they already have. Today’s post is by Noah Fleming, author of The Customer Loyalty Loop (CLICK HERE to get your copy). Most executives I talk […]

3 Ways to Tap Into the Link Between Service and Sales

There are three keys to tapping into the link between service and sales – technical prowess, hospitality, and the wow factor. If you’re able to get your organization to focus on these three elements of service delivery, you can expect outstanding results. Today’s post is by Donna Cutting, author of 501 Ways to Roll Out the […]