slidedown

How do you handle embarrassing situations where you accidentally cc someone on a message not intended for them?

EKG Pulse Graph with Glowing Blue Line

Our reader poll today asks:  How do you handle embarrassing situations where you accidentally cc someone on a message not intended for them?

  • I ignore it and hope they never see the message: 5%
  • I try to recall the message full well knowing that might trigger them to read it: 10%
  • I send another message asking them to disregard the errant one: 21%
  • I own up to it and apologize for the situation I’ve created: 64%

Mess up, fess up. We’ll all do it at some point — inadvertently “reply all” or add someone we didn’t intend to add to an email thread. While many of you hope no one notices, the majority (85%) either ask someone to disregard the note or go as far as apologizing for the issue. By ignoring it when you know about it, you could be creating either ill will or at least an air of incompetence. People are generally understanding of email blunders. A genuine apology can go a long way toward mending feelings that might have been hurt or restoring good will between you and the recipient. Be vigilant in maintaining good email habits and, when you do eventually mess up, be quick to fess up and move on.

Do you agree with these poll results? Let us know in the comments below!

Mike Figliuolo at thoughtLEADERS, LLC

Did you enjoy this post?  If so, I highly encourage you to take about 30 seconds to become a regular subscriber to this blog.  It’s free, fun, practical, and only a few emails a week (I promise!).  SIGN UP HERE to get the thoughtLEADERS blog conveniently delivered right to your inbox!

These results were originally a SmartPulse poll in SmartBrief on Leadership which tracks feedback from more than 240,000 business leaders. Get smarter on leadership and sign up for the SmartBrief on Leadership e-newsletter.

Leave a Reply





  • ©Copyright thoughtLEADERS, LLC. All rights reserved. All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast in whole or in part without the EXPRESS WRITTEN CONSENT OF thoughtLEADERS, LLC. Content may not be republished, reproduced or distributed in whole or in part without the proper attribution of the work and disclosure of its source including a direct link back to the original content. You may not alter or remove any trademark, copyright or other notice from copies of the content nor can you modify the content in any way. However, you may download material from this website for your personal, noncommercial use only. Links to websites other than those owned by thoughtLEADERS, LLC are offered as a service to readers. thoughtLEADERS, LLC was not involved in their production and is not responsible for their content.

    thoughtLEADERS, LLC has worked to ensure the accuracy of the information included herein. thoughtLEADERS, LLC is not engaged in rendering legal, accounting, or other professional services beyond training, coaching, and consulting. Its reports or articles should not be construed as professional advice on any particular set of facts or circumstances. thoughtLEADERS, LLC is not responsible for any claims or losses that may arise from any errors or omissions in our reports or reliance upon any recommendation or advice provided by thoughtLEADERS, LLC.

    thoughtLEADERS, LLC is committed to protecting your privacy. You can read our privacy policy by clicking here.